Education, Learning and Organisation Development Receptionist
Job overview
Fixed Term: 12 months | 25 hours per week |Proposed Interview Date 27-Feb-2025
We are looking for a professional and welcoming receptionist to be the first contact for visitors to the site. You will manage enquiries, take messages, book rooms and parking spaces, and provide administrative support, including maintaining records, supporting training events, and organising building access.
If you're enthusiastic, organised and enjoy working with people in a customer focussed role, we'd love to hear from you!
Main duties of the job
Reporting into the Learning Hub Coordinator, your responsibilities will include:
- Greet visitors and manage enquiries.
- Relay messages and assist team members.
- Book rooms and car parking spaces for visitors, confirming arrangements.
- Prepare training rooms and assist with AV setups and refreshments.
- Unlock building and deactivate alarms.
- Advise visitors on building access and facilities.
- Maintain logs for maintenance/repairs and assist with reporting issues.
- Update and maintain filing systems.
- Submit and monitor stationary orders.
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
Detailed job description and main responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected].Together, we’re building a workplace where everyone belongs.
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Person specification
Qualifications and Training
Essential criteria- Educated to GSCE standard including English and Mathematics, or equivalent
- Recognised qualification in business admin e.g.NVQ 2, or equivalent experience
Experience
Essential criteria- Experience of working in a fast paced, varied and busy role
- Experience of answering queries confidently, directing people as necessary
- Experience of working with electronic systems and processes
- Experience
Knowledge & Skills
Essential criteria- Excellent communication skills including confident telephone manner
- IT literate with good knowledge of Microsoft packages including Word, Excel and e-mail systems
- Good time management skills with the ability to prioritise work according to deadlines
- Excellent attention to detail and accuracy
- To demonstrate an understanding of GDPR / Data Protection Act
Personal Attributes
Essential criteria- Good interpersonal skills with the ability to form relationships quickly
- Ability to work on own initiative and within a team
- Flexible approach to work