[ref. h67996500] Desktop Engineer - Temp - Milton Keynes - On Site

CONTRACT LENGTH: 1 month.

Proficient skills in managing IT infrastructure for users, including Desktops, Laptops, Printers, Handhelds, Smartphones, etc.

Knowledge of ticketing tool is a must

Experience in administering MS Active Directory, including managing users, groups, policies, and related concepts.

Duties and Responsibilities

Provide support on Client Windows platform, this potion is responsible for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Base Skillset Requirements:

• Microsoft Certified System Administrator in XP/WIN 7
• Experience supporting HP and Xerox printers including windows 2003/2008/2010 print servers
• Good working knowledge of Active Directory
• 5+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level
• Excellent customer service and communication skills including providing VIP support
• Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
• Advanced knowledge of MS Office suite of applications
• Support of End for video conferencing units
• Support of mobile devices
• Support of Web Ex, Lync
• Support of Outlook

Duties shall include, but not be limited to:

• Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts
• Consulting and instructing users on hardware and software questions/issues
• Collaborate with other IT Services Data Center and Network Infrastructure teams
• Install, maintain and upgrade equipment and its associated infrastructure
• Runs diagnostic tests to isolate system problems as well as proactive activities
• Operating Systems Windows, OS-X
• MS Office (Windows and Mac) software
• Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
• Hands on experience removing viruses and spyware using various tools (Windows)
• Identifies, researches, and resolves technical problems including forming an RCA
• Responds to telephone calls, email, service tickets, and dispatched requests for technical support
• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
• Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, i Phones and i Pads, MAC Books, Laptops
• Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
• Commercial experience in an IT support

• Experience in working with a helpdesk operation, to include Windows and Mac clients
• 2 years of Hands-on experience and in-depth knowledge of Macintosh technologies, 4 years of Windows
• 2 years' Experience with mobile applications/products including: i Phone, i Pad, and Android Platforms Expertise in i Pad/ i Phone
• Self-starter that is able to collaborate actively with others in a cross-functional team
• Proven attention to detail and high standards for quality
• Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
• Skilled in documenting written troubleshooting steps and instructions
• Business professional attire

• Citrix Xen Desktop support or exposure
• Experience supporting infrastructure applications in an enterprise environment
• Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment
• BA or equivalent job-related experience
• Imaging
• ITIL v3 foundation qualification
• Microsoft certified System Administrator in XP/WIN 7
• Experience supporting HP and Xerox printers including windows 2003/2008/2010 print servers

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Milton Keynes MK9 1BP: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you on PSW ?

Experience:

• Desktop Support: 4 years (required)

Work authorisation:

• United Kingdom (required)

Reference ID: INTUKMK