2nd Line Desktop Support Engineer
Your new company
This is an excellent opportunity to join a genuine market leader in the private sector, specifically professional services. After a promotion internally, they are now looking to strengthen their IT team via an End User Support Analyst. As a company, they have a global presence and have offices in over 30 countries worldwide.
Your new role
You will be responsible for providing onsite IT support for colleagues, this will cover all end user devices, iPhone, iPad, PC, laptop etc. Utilising strong technical skills, the EUS Analyst will resolve and fulfil technical Incidents and Service Requests, and where appropriate, provide an interface for other activities such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management.The EUS Analyst will contribute to the maintenance and adherence of the operational processes, toolsets and procedures.
What you'll need to succeed
It is essential for you to be deemed successful in this process that you have experience in a Second-Line desktop support position.
In order for you to also be considered, it would be beneficial for you to have the skills below;- End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi
- Accessing and configuring Firmware/BIOS to set standards
- Operating System exposure
- install/update/remediate (Microsoft Windows
- all support versions)
- End point software suites
- install/update/remediate (Microsoft Office
- all supported versions)
- Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform
- End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker)
- End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT)
What you'll get in return
Salary of up to £36.5k
Opportunities for progression and promotion.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4680191 - Conor Lovage