Customer and Field Support Event Co-ordinator

We have a fantastic opportunity for an Event Co-ordinator to underpin the Customer and Field Support Event function of one of the world's most broadly-based healthcare companies.

Starting immediately this is a twelve-month full-time temporary role to cover maternity leave. You will be working a 37-hours week over 5 days with Tuesdays, Wednesdays and one other day being office-based. This role is paying £18.70 per hour PAYE.

Office Working: 3 days minimum which is not negotiable and must include a Tuesday and Wednesday. Working Hours: 08.45 - 17.00 Monday-Thursday and 08.45 - 16.00 on Friday

Please note that this is not an events management role - you will not be involved in arranging events. This role is to support the compliance and administration function of events already planned.

These events are common within the pharmaceutical industry and are typically involved in medical education, symposiums and sponsored events and can include multiple speakers addressing the audience on innovative medicine applications, new drugs to market, updates on medical and surgical procedures and associated topics.

Attention to detail is critical in this role and you will be required to follow strict compliance guidelines without deviation. You will be dealing with sensitive financial information and processing payments to speakers so it is essential to maintain a level of impartiality.

You will be engaging with a variety of stakeholders including senior medical professionals, healthcare organisations, patient organisations, and other relevant decision makers so you will need to be confident in your ability to communicate effectively with a wide range of people.

Further information provided by our client includes the full job title of Customer and Field Support Event Co-ordinator and their headline summary of the role as follows:

To provide high quality, timely and efficient event management (including contracts, copy approval processes and payments) that supports our customer facing teams (medical and promotional) and healthcare professionals and organisations, and other relevant decision maker in order that the company complies with the Healthcare Coding and Billing Institute guidelines and local rules & regulations in delivering events.

Customer and Field Support Event Co-ordinator

To provide high quality, timely and efficient event management (including contracts, copy approval processes and payments) that supports our customer facing teams (medical and promotional) and HCPs/HCOs & ORDMs in order that the Company complies with the HCBI guidelines and local rules & regulations in delivering events.

• Partner with commercial and medical colleagues to understand the required actions for specific events
• Create and manage contracts for Healthcare Professionals/Healthcare Organisations/Other Relevant Decision

Makers/Patient Organisations using the information provided in the 'Contracts Management System' and

• Coordinate the copy approval process for events in line with agreed process for the UK.
• Prepare all required documentation and process payments related to activity for HCPs/HCOs/ORMDs
• Finalise events in the system following the actions highlighted in the Event Finalisation Process
• Maintain and action requests sent to the Customer and Field Support team shared inbox.
• Utilise the chase report daily to keep up to date with progress with events and current actions to enable

• Report all deviations CAFs Manager. Obtain sign off before any further action is taken.
• On occasion, attend cycle-meetings to help facilitate cross-functional process alignment with the business unit,

• Complete cost corrections and Submit Without Payment as required, complying with Transfer of Value data

• Provide appropriate cover to team members during periods of annual leave and sickness
• Complete all additional ad hoc duties and administrative tasks in line with the role including:

• Deliver on agreed outputs associated with above activities, as well as any additional personal objectives,

• Proactively suggest areas where processes could be improved and discuss with CAFs Manager
• As the role of the department evolves, undertake any other associated tasks as agreed with the CAFs Manager

and in line with the grade of the role

What we offer:

A supportive and inclusive work environment.

Competitive pay, access to onsite gym, subsidised restaurant, hybrid work, onsite free parking.