Operations Manager (FoodTech)
Overview
We’re looking for an Operations Manager to join our team and help grow & manage our portfolio of restaurant brand partners.
This is an incredible opportunity to join an exciting, high-growth scale-up at the intersection of hospitality and food-tech. In this role, you’ll be responsible for the strategic relationship with GK partner brands & their development within the GK ecosystem.You will closely monitor the brands’ performance, and coordinate with the broader GK team and partners to drive initiatives around growth plans, supply chain, menu development, quality control, and more, to ensure that GK partner brands are scaling well and with top quality standards.
You will be in the driving seat to deliver nation-wide expansion plans, collaborating closely with restaurant brand owners and executives, GK founders, kitchen teams, third-party delivery apps and suppliers. You will also have an important role in ensuring that GK partner brands work well together in the same kitchen environment, driving initiatives around supply chain aggregation and kitchen flow, for instance.
This is an incredibly unique and diverse role that offers a 360 view on our business, exposure to top leaders and executives in UK hospitality & food tech, and provides unparalleled learning opportunities. You’ll be a key part in scaling GK across the UK and beyond, and will be offered strong career progression as the company grows.
Key responsibilites- Own the strategic relationship with GK brand partners and ensure that the partnership is successful on both sides, overseeing sales & operational targets
- Collaborate with GK Ops & Sales teams to ensure that Service Levels and Growth plans are executed successfully
- Continuously optimise brands based on performance data, customer feedback, and evolving market trends, collaborating with the operations teams to ensure menus align with both consumer trends and operational feasibility
- Oversee the visual identity of brands, ensuring consistency across digital storefronts, packaging, and marketing materials
- Working with the marketing team, coordinate the execution of brand marketing initiatives, including social media campaigns, influencer partnerships, and platform-specific activations
- Manage end‑to‑end supply chain for the brand, including procurement, demand forecasting, inventory and cost control, and ongoing supplier account management
Requirements
Who you are- Comfortable working closely with founders, brand owners, kitchen operators, and delivery service providers, translating business goals into sustained brand success
- Passionate about the restaurant industry, staying up to date with market trends, new brands, and consumer behaviors
- A frequent diner and food delivery app user, with strong insights into and opinions on the customer experience
- Friendly, positive, clear communicator: you are able to summarize complex situations in a simple way and to articulate that clearly to internal & external stakeholders
- You enjoy solving complex problems, and are able to display a high level of empathy with brand owners to preempt issues and take initiative to improve operations
- You love to get your hands dirty and get things done, collaborating with an array of internal and external stakeholders
- 3+ years of work experience in a fast-paced environment in hospitality, at a managerial position in food operations/ food delivery
- Comfortable challenging senior clients, managing complex projects and navigating multiple stakeholders
- Experience in food delivery operations, you have a strong understanding of how to drive sales & operational performance, working with delivery platforms on promos & ads, and with ops teams to deliver better metrics (ratings, opening hours, prep time, inaccurate orders,...)
- Experience in general food operations, you are familiar with how a menu is built and optimised, how supply chain works, and you have driven impactful projects independently on these fields and are passionate about them
- Passion for food and hospitality, and demonstrated interest in the restaurant sector, with experience of working in a kitchen environment
- Fluent in English and right to work in the UK is a must
- Work directly with GK founders & with brand partner owners, executives & decision makers
- Have end-to-end ownership of the brands relationship, with an incredible wide array of exposure to most aspects of the business
- Be at the cutting edge of the restaurant sector
- Work with ambitious & fun individuals
- Build knowledge and experience required to become a leader at GK, or in any food tech start-up/ scale-up
- Competitive salary and stock option compensation, pension scheme & holiday package