Part Time Lettings Advisor

This job is only open to internal candidates. The application deadline is 9am on Monday 10th February. Please note that THG may close this position earlier if we receive a sufficient number of applicants. For more information, contact the line manager at

You will be responsible for offering top-tier customer service, guiding clients through lettings inquiries, and ensuring their housing needs are met with care and professionalism.

Please note that this position is a maternity cover, set to conclude on the final day of February 2026.

Requirements

• To be the first point of contact for any customer requesting advice and assistance in relation to rehousing requirements or housing options.
• To deal with enquiries regarding properties available, basic housing options, application registration, administration of waiting lists/choiced based lettings cycles, processing applications, preparation of property shortlists, and schedule appointments for viewings.
• (To engage with more vulnerable customers at application/interview stage to identify and discuss any support needs and housing options including supported housing to ensure suitability of offers, signposting to relevant partners where appropriate).
• To carry out telephone interviews with customers in connection with the lettings service.
• To carry out affordability and other checks, including capability to ensure that any potential new tenant has the ability to sustain the tenancy and provide advice about social care and support services should the customer required additional help to live independently including adaptations
• To liaise with the other teams eg: Neighbourhoods, Supported Housing and Repairs to ensure that the link between the lettings process and void management is efficient and effective.
• Ensure all properties on which we receive a notice are advertised on our systems without delay and that adverts are completed fully, including quality photographs and relevant information
• To be responsible for the verification of information provided at interview, obtaining required proof, carrying out reference checks and background checks to encourage sustainable tenancies.

• Proven experience of customer service focused work in either a face-to-face or telephone environment.
• Proven ability to work as part of a team and support colleagues, taking initiative and demonstrating self motivation to achieve results.
• Ability to handle enquiries across a wide range of functions with minimal referral
• The ability to manage confidential/personal information appropriately and sensitively
• To present information in an accurate, clear and considered manner (e.g. via written and oral communication)
• To have a working knowledge of Microsoft Office applications, specifically Word, Excel, Outlook
• An understanding of the role of Housing Associations

Benefits

In return, we are offering the successful candidate in the Lettings Advisor (Part time 22.5 hours temporary until February 2026) role…

• Starting salary of £23,997
• Annual pay scale increase
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• A flexible working environment, with a range of family friendly policies
• You will be working 22.5 hours per week, Monday, Tuesday, and Friday.
• Hybrid Working
• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.