Administrator - Speech and Language Therapy - NHS
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
An exciting opportunity has arisen to join the Speech and Language Therapy team as an Administrator based at Centenary House, Eastbourne.
Responsibilities include data entry, general administration work, updating the appointments system, and providing excellent customer care.
The post holder will receive incoming telephone calls from patients, carers, GPs, staff, other healthcare professionals, and external organisations, taking appropriate action which may involve discussing matters with other team members.
We are seeking candidates who possess a strong willingness to learn, relish challenges, and exhibit the ability to work independently as well as part of a collaborative team. Commitment to improving patient services and excellent communication skills are essential.
You will work alongside clinical colleagues to ensure that the Speech and Language Therapy team flows smoothly, helping maintain an efficient and effective administration service.
All applications will be scored against the Person Specification and so applications should make reference to the key criteria of this role.
Please note that this post may close early if a threshold of applications has been reached.
Main duties of the job
The role involves supporting the Speech and Language Therapists (SLTs) working in East Sussex Healthcare Trust:
- To provide an efficient administrative service to the Speech and Language Therapy teams
- To manage defined workload to promote the smoother running of the community SLT team
- To use own initiative, working autonomously, and to take guidance from the Head of Service and Operational Support Officer and members of the wider SALT team as appropriate.
- To undertake H&S responsibilities as required
- To support administrative projects and service developments
- To support the induction process of new members of staff
- To signpost service users who contact the office. The postholder will be required to have a clear understanding of the role of the SLT.
- To act as ‘secretary’ for meetings as appropriate, taking minutes, diary planning etc.
Working for our organisation
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria- Educated to GCSE level or equivalent
- Recognised computer/typing qualifications e.g RSA III, NVQ 3 or equivalent
- ECDL full licence
Experience
Essential criteria- Previous secretarial experience with own responsibility
- Experience of computerised record systems)
- Communicating effectively with a variety of professionals and outside agencies
- Dealing with challenging situations e.g dissatisfied patients/carers and complex queries from other professionals
- Working as a secretary/administrator within NHS
- Experience of communicating with people with communication disorders
- Experience of prioritising own workload
- Experience of note taking
- Experience of working with Systmone
- Experience of working in a clinical environment
- Experience of implementing policies and procedures
Knowledge
Essential criteria- Knowledge of MS Office, particularly Word, Excel powerpoint and outlook
- Good interpersonal skills – including observations , listening and empathy
- Good organisational and time management skills
- Ability to work on own initiative Ability to prioritise workload
- Ability to prioritise workload
- Ability to work accurately
- Ability to work to deadline with heavy workloads
- Good communication skills, both written and verbal
- Understanding of the role of a Speech and Language Therapist
- Knowledge of NHS
- Knowledge of Data Protection, FOI and confidentiality
Other
Essential criteria- Ability to work as part of a team
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
- The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
- Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
- Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
- Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
- Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
- Safe
- Effective
- Caring
- Responsive and
- Well led