UK- Crawford TPA - Global Account Coordinator (Liability)

Salary and Benefits:

25 days holiday, additional day off for your Birthday, company pension, dental plan, exam support and career progression, employee assistance programme plus other excellent benefits you’d expect from a leading global organisation

Equal Opportunities:

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.

Position Summary:

Our Global Accounts Coordinator opportunities are ideal to kick start your career with a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture.

Core Hours: 9am to 5pm Monday to Friday 1 hour Lunch (Must be flexible to accommodate occasional early start or later finish)

Role Overview

We are seeking a highly motivated and well organised individual with a background in insurance liability claims handling. The successful candidate will be required to support our global network operations and our global client with a range of day-to-day tasks associated with the coordination of one of our largest global insurance programmes.

The role is a varied role that would suit an experienced claims handler looking to widen their skills, add variety to their role and further develop their career within a more client facing environment.

Core elements of the role will include liability claim reviews and oversight, dealing with client requests, elements of financial reconciliations and process improvements to ensure the successful delivery of our claims handling services around the world.

General Background, Experience & Professional Qualifications:

• Effective communication skills and an interest in developing client servicing skills.
• Good eye for detail.
• Able to work on own initiative.
• Excellent time management and organisation skills.
• Flexibility and a willingness to take on responsibility to benefit personal development.
• Insurance claims handling experience. (Cert CII or equivalent, qualified or working towards preferrable).
• Minimum 2 years’ experience of Liability claims handling.
• Experience of handling Property claims desired but not essential.

• Excel
• Word
• Outlook

• Must be able to work outside of standard 9am to 5pm hours as business needs require, due to global time differences.
• Travel to attend client and team meetings (various UK based locations).
• Potential travel abroad to support location operations as required.
• Note this is a Hybrid role and therefore there will be an expectation for the successful candidate to work from home and from the office as required/requested to do so.

Key Responsibilities:

• Coordinate and oversee the management of complex liability claims that are being dealt with within the Global Claims handling operations.
• Supporting to ensure timely and accurate processing of claims in compliance with client, Insurer and Crawford requirements.
• Analyse and respond to client request promptly and effectively, ensuring client satisfaction.
• Develop and implement strategies to prevent future escalations.
• Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims.
• Ensure accuracy and integrity of financial records and reports.
• Identify and rectify discrepancies in financial statements.
• Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
• Develop and maintain strong client relationships through effective communication and exceptional service.
• Identify opportunities for process improvement within the claims management workflow.
• Implement best practices to enhance efficiency and accuracy in claims handling.
• Dealing with day-to-day communication from hubs with assistance on complaints, programme, or system related enquiries.
• Monitor SLA’s and client KPI’s and provide guidance/training on any improvement areas detected.
• Participate in local hub, broker, and client meetings to ensure any service issues that have been highlighted are monitored until resolved by the hub.
• Review of system claim records to ensure claims are being managed proactively and within SLA.