2nd Line IT Support Engineer

We are recruiting for an IT Support Technician to provide on-site IT support for a variety of customers. This role involves managing networks, hardware, and software while maintaining strong customer relationships. Working both in the field and as part of a dynamic service desk team, you’ll play a critical role in ensuring efficient and effective IT support.

Car and driving licence required.

Responsibilities:

• Providing face-to-face and remote IT support for customer networks, hardware, and software.
• Delivering on-site support for scheduled or ad-hoc customer visits.
• Managing support tickets to meet Service Level Agreements (SLAs).
• Maintaining and supporting systems, including Google Workspace, Windows Server, and Chrome OS.
• Installing and managing printers, interactive displays, and iPads.
• Carrying out proactive maintenance and identifying areas for improvement in customer systems.
• Creating and maintaining customer documentation and internal knowledge base articles.

Essential Qualifications and Experience:

• Minimum of 2 years' 1st or 2nd line IT support experience, including face-to-face support.
• Good understanding of networking (IP, switching, Wi-Fi, DNS, DHCP).
• Experience with Windows Server (Active Directory, Group Policies) and Windows Desktop.
• Familiarity with Google Workspace, Chrome OS, and Apple School Manager.
• Excellent customer service and communication skills.
• A proactive and organised approach to managing workloads.
• Own car and valid driving licence for local travel.

Desirable Skills:

• Experience working in the education sector.
• Knowledge of Autotask and Datto RMM.
• iPad support and deployment experience.

Person Specification:

• Approachable and able to communicate effectively at all levels.
• A team player with strong analytical and problem-solving skills.
• Self-motivated and able to manage time effectively.
• Passionate about IT and providing excellent customer service.

Position subject to Enhanced DBS check.

If this sounds like your next opportunity, apply today and become an integral part of a team delivering exceptional IT support!