Hire Coordinator
JOB OVERVIEW
As a Hire Coordinator, you will play a crucial role in managing equipment hire bookings for trade clients and coordinating AV
HIRE COORDINATOR - ManchesterJOB OVERVIEW
As a Hire Coordinator, you will play a crucial role in managing equipment hire bookings for trade clients and coordinating AV equipment requests from venue partners. You will be responsible for providing optimal AV solutions, maintaining inventory records, and ensuring smooth operations between clients and internal teams.
KEY RESPONSIBILITIES
Client and Venue Management
Process and manage equipment hire bookings for trade clientsCoordinate AV equipment requests from venue partners
Advise clients on optimal solutions for their events, leveraging our vast inventory
Maintain client relationships and identify upselling opportunities
Operations and Logistics
Maintain accurate stock bookings and availabilityProduce daily schedules for Venue Technicians
Liaise with the warehouse team for equipment preparation and dispatch
Troubleshoot and resolve booking conflicts or equipment shortages
Documentation and Communication
Generate quotes and invoices for hire servicesCommunicate effectively with clients and internal teams
Prepare health and safety documentation for venue operations
Support and Development
Provide occasional out-of-hours telephone supportContribute to improving hire processes and procedures
Stay updated on new equipment and industry technologies
Occasional assistance with on-site work and other tasks as the business requires.
SKILLS AND KEY ATTRIBUTES
2+ years of experience in a similar role within the AV or events industryStrong, comprehensive understanding of a broad range of audio, visual, lighting, and scenic equipment
Excellent organisational and time management skills
Problem-solving skills and ability to make quick decisions
Proficient in MS Office and inventory management software
Outstanding communication and interpersonal skills
Ability to work under pressure and meet deadlines in a fast-paced environment
Knowledge of health and safety regulations in the AV and events industry
Willingness to provide occasional out-of-hours support
Flexibility and a customer focused attitude
High standard of personal presentation
Ability to work as part of a team and under own initiative
Passion for staying current with emerging AV technologies and industry trends
Full UK Driving Licence and own transport
REQUIRED TECHNICAL KNOWLEDGE
In-depth understanding of audio equipment: mixers, speakers, microphones, amplifiers, and signal processing gearComprehensive knowledge of visual equipment: projectors, screens, LED walls, cameras, and video switchers
Strong grasp of lighting equipment: conventional and intelligent fixtures, control boards, and rigging systems
Familiarity with scenic elements, staging, drapes, and truss systemsUnderstanding of signal flow and basic troubleshooting for AV systems
OUR VALUES
We're looking for a Hire Coordinator who embodies our core values:
Making Things Work Better: You look for ways to improve and add value to the team and wider department, using your experience and initiative to offer the best solutions.Acting with Integrity: You're straightforward, upfront, and committed to doing right by both internal and external stakeholders, maintaining a positive and respectful attitude in all interactions.
Caring About the Details: You understand that small things can make a big difference, and you're committed to maintaining the highest standards and attention to detail in all aspects of your work.
Thinking Ahead: You're proactive in working through challenges and finding solutions, contributing to our can-do spirit and problem-solving culture.
WHAT WE OFFER
The opportunity to contribute and add value to a growing department and company in the exciting live events industryA collaborative and innovative work environment where your ideas and creativity will be valued
Ongoing training and support to develop your skills and advance your career within our expanding organisation
28 days annual leave per year, with additional days for long service
Company pension scheme with monthly employer contributions
Employee recognition programs, including Employee of the Month award
Free on-site parking
Regular social events and team-building activities
Long service rewards
PERKS available after successful completion of probation period
Comprehensivehealthcare package, including:
Access to private medical treatmentMental health support
Out-patient surgical procedures
Optical, dental, and audiological cover
Employee assistance program
Sick pay schemeCycle to work scheme
Electric vehicle scheme
TRAINING & PROGRESSION
We value our team and want to see them progress and develop their skills and careers within the organisation. Ongoing training will be provided as the job role requires.