Facilities Manager

The Facilities Manager is responsible for ensuring delivery of safe, quality, customer focused services across the Estate and throughout our buildings; positively impacting on the customer experience. The Facilities Manager will play an essential role in coordinating and delivering holistic services, leading on the coordination and implementation of cleaning, maintenance, activities and events within and external to Buildings and the wider UCLan Estate.

1. To manage the Building environment ensuring safe, compliant and quality services are provided and that all statutory requirements and procedures relating to legislation, fire and health and safety are undertaken.
2. To develop effective customer relationships, with internal and external customers, conducting Building User Group (BUG) meetings, and ensuring customer satisfaction with the service provided.
3. To coordinate actions emerging from the BUG user group, liaising with relevant services as appropriate, feeding back on activities and events relevant to the Building and its surrounding environment and taking ownership for the delivery of tasks and resolution of issues
4. To monitor and coordinate services and activities delivered within a building ensuring safe working practices are adhered to, working across services to provide a single holistic response to issues.
5. To implement the Estates Services Quality standards, monitoring adherence to agreed work procedures, resolving areas of non-compliance and meeting customer need.
6. To participate in inter-departmental project meetings and take an active part in regular Health & Safety and service level agreement meetings.
7. To manage the Facilities Supervisors & Cleaners including the organisation of work schedules, staff development meetings and appraisals. To participate in Disciplinary meetings or related issues and to monitor staff absenteeism.
8. To conduct/ participate in interview, selection and induction processes, ensuring appropriate recruitment, selection, induction, management and development of staff including overseeing the delivery of staff training in line with the Training Matrix.
9. To monitor compliance with health and safety legislation including hazard identification and auditing and routine testing/ checking of fire safety points / alarms. To ensure all documentation relating to health and safety matters are correct and up to date.
10. To utilise technology to manage service information and activity, targeting resources based on identified need.
11. To be committed to continuous service improvement within all Buildings, its environment and for our customers, identifying gaps in service provision and leading on service improvement projects.
12. To undertake regular visual, safety & appearance audits of buildings and their surrounding environment, taking ownership for service delivery in the building or work area.
13. To work collaboratively with other Facilities Managers and cover as required to ensure full services are delivered across the Estate.
14. To oversee event booking and delivery in a Building ensuring compliance with booking procedures, Health & Safety prior and during the event. To fully support and resource open days and event days held at the university.
15. To maintain the security of University buildings and to take initial control of emergency incidents. To ensure the opening and lockdown of the buildings and out of hours support.
16. Other reasonable duties as required by the Senior Facilities Manager.