Administrative Officer
Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
We are seeking a dedicated and motivated Clerical Officer to join our dynamic Medical Imaging and Medical Physics Department. This is an exciting opportunity for individuals with experience in reception and administration to become an integral part of our multi-disciplinary team.The role will be based across two hospital sites: the Royal Hallamshire Hospital and the Northern General Hospital.
The ideal candidate will bring a flexible and adaptable approach to their work, as the role may involve a variety of tasks to support the smooth operation of our department. While previous experience in a hospital or healthcare environment is desirable, it is not essential, as full training and support will be provided to the right candidate.
This position offers the chance to work in a fast-paced and rewarding setting, where you will play a key role in ensuring the efficient delivery of services within the Medical Imaging and Medical Physics Directorate. If you are a proactive individual with strong organisational skills, a positive attitude, and a commitment to providing excellent administrative support, we would love to hear from you.
Main duties of the job
This is a vital role within our Radiology Department, playing a key part in the delivery of high-quality patient care by managing the patient pathway and providing essential support to our wider team. Our roles are diverse, fast-paced, and rewarding, offering the opportunity to make a real difference to patient outcomes. Your day-to-day responsibilities will include:
- Receive and process all routine, urgent, and Faster Diagnosis Framework electronic and paper referrals, ensuring adherence to standard operating procedures and radiology protocols.
- Coordinate patient appointments using various communication methods (phone, email, text, etc.), offering choice of dates, times, and locations, and confirming all details, including special requirements (e.g., transport, interpreters).
- Maintain accurate patient records, ensuring demographic details are up-to-date and all interactions are recorded in relevant IT systems (e.g., Lorenzo, CRIS, ICE) to ensure a full audit trail.
- Support the radiology team by arranging additional appointments, requesting necessary information from other providers, and assisting with the coordination of pre-procedure diagnostics.
- Uphold patient confidentiality and comply with all Sheffield Teaching Hospitals policies, procedures, and guidelines, including mandatory training requirements.
Working for our organisation
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems.Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
The successful candidate will join a friendly, supportive, and collaborative team that values the contributions of all staff. We offer excellent training and development opportunities to help you grow in your role and advance your career within the NHS.
If you are enthusiastic about making a difference in patient care and would like to discuss this exciting opportunity further, please do not hesitate to get in touch. We look forward to hearing from you.
Detailed job description and main responsibilities
Please see attached job description and person specification for a detailed description of this roles main responsibilities.
Person specification
Qualification
Essential criteria- GCSE at Grade C in English and Maths (or equivalent qualifications) or equivalent experience
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential criteria- Experience of working within an office environment
- Experience of working in a public facing role
- Relevant experience within the NHS
Special Abilities
Essential criteria- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
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You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
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