[ref. v83169022] Ecommerce Manager

Fantastic opportunity for a Ecommerce Manager to join a multi-award winning haircare brand

Client Details

A multi-award-winning, science-backed haircare brand that's shaking up the industry.

Description

Key Responsibilities:

Website & Trading:

• Own DTC and marketplace performance, driving conversion, AOV, traffic, and revenue.
• Manage day-to-day site trading, content updates, merchandising, and UX/UI optimisation.
• Execute promotional calendars and product launches in collaboration with global marketing.
• Oversee inventory forecasting and coordination with supply chain.
• Leverage data tools (e.g. GA, Triple Whale) for performance tracking and insight generation.
• Collaborate with dev teams/agencies to implement features and troubleshoot.

Digital Growth:

• Partner with digital teams to optimise paid media, SEO, and acquisition strategies.
• Use A/B testing and analytics to drive CRO and growth initiatives.
• Support CRM and email strategies through segmentation and personalisation.

Customer Experience & Retention:

• Implement loyalty programmes and retention strategies in collaboration with brand and marketing.
• Ensure a seamless and localised customer journey across all digital touchpoints.

Profile

• Strong analytical skills and experience with Google Analytics, Triple Whale, Meta, TTS, Klaviyo A/B testing, and data-driven decision-making.
• Strong commercial and trade experience, with a deep understanding of the key levers to pull throughout the marketing funnel to drive growth within e-commerce.
• Deep understanding of digital marketing, performance marketing, and customer acquisition strategies.
• Proven success in scaling ecommerce businesses and driving significant revenue growth.
• A confident and accountable self-starter who can work autonomously and within wider teams
• Excellent project management, organisational, and strategic thinking abilities.

Job Offer

Competitive salary and package

Flexible/hybrid working