Senior Customer Support Coordinator

About Our Client

Senior Customer Support Coordinator, Reading: With over a century of innovation, this renowned manufacturer supplies high-performance equipment, and diagnostic systems to professional industries across the globe. Their UK team is part of a long-standing, values-driven organisation known for quality, customer commitment, and a strong presence in a number of industrial sectors.

Job Description

Senior Customer Support Coordinator, Reading:

• Act as a senior point of contact for B2B customers, ensuring timely and professional service.
• Manage end-to-end order processing and resolve complex service issues.
• Liaise with internal departments including sales, logistics, and technical teams to meet customer needs.
• Monitor service levels and KPIs, identifying areas for improvement.
• Provide coaching and support to junior team members as needed.
• Maintain accurate records within CRM and ERP systems.
• Support the implementation of service initiatives and process improvements.
• Contribute to the ongoing development of customer service standards and policies.

The Successful Applicant

Senior Customer Support Coordinator, Reading:

• Proven experience in a senior B2B customer service or coordinator role.
• Strong analysis skills including Excel to VLookUp & Pivot Table level
• Strong knowledge of order processing, account management, and CRM systems.
• Some experience of leadership or management of a small team
• Excellent communication and interpersonal skills with a professional demeanour.
• Ability to handle complex queries and resolve issues efficiently.
• Detail-oriented with strong organisational and multitasking abilities.
• Comfortable working across departments and collaborating with external partners.
• Proficient in Microsoft Office; SAP experience is desirable.
• A proactive, hands-on approach with a passion for delivering exceptional service.

What's on Offer

Salary of circa £30,000 to £35,000 dependant upon experience, hybrid working (after probation) and an excellent range of benefits.