Customer Technical Service - Driveline

Overview:

We have an opportunity for an experienced, customer focused individual to join our CTS Driveline team. The role will provide a blend of customer interaction, project management and technical skillset.

The core of the role is to deliver solutions for customers by understanding their needs & applications, developing and recommending appropriate products, providing proof of performance data, and offering insightful advice for technical & industry related questions.

Please note this role will be office based (5 days per week) at our EMEAI headquarters based in Bracknell

Responsibilities:

• Provide understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by Afton chemistry.
• Management of projects with CTS stage gate process utilizing Accolade software.
• Provide proactive customer specific solutions, support, and guidance through effective and insightful face to face and written communications.
• Develop and deliver presentations to internal and external customers.
• Investigate and resolve routine customer concerns under supervision of CTS Manager or colleagues.
• Complete required approval documentation and technical reports.
• Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications.
• Interface with Marketing and Sales to ensure aligned customer account management.

Qualifications:

• Bachelor’s Degree in a relevant field
• Demonstrated aptitude for the CTS function
• Experience working with external customers

• Decision Making - Timely decision making using a mixture of analysis, experience, and judgment
• Business Insight - Has knowledge of general business model, practices and procedures
• Analysis and Problem Solving - Solves problems with effective solutions
• Communication – Can communicate information clearly, effectively, and timely
• Managing Performance - Possessing the drive and focus to achieve challenging individual and team goals
• Collaboration and Networking - The ability to work within and across Afton's organizational matrix
• Project Management - The ability to manage tactivities to completion within the agreed framework, across regional and organizational boundaries
• Dealing with Uncertainty - Is sufficiently flexible to effectively cope with change and multiple priorities
• Customer Relationship Management – Interpersonal skills to be able to make good strong connections with customers & OEM personnel