Customer Service Assistant

About Our Client

The organisation is a well-established entity in the Science industry. With a national presence, it operates on a large scale, providing innovative solutions and products to various clients and industries across the country.

• Responding promptly to customer inquiries through various channels
• Maintaining a positive, empathetic, and professional attitude toward customers
• Managing administrative tasks such as record-keeping and filing
• Communicating and coordinating with colleagues as necessary
• Ensuring customer satisfaction and providing professional customer support
• Handling customer complaints, providing appropriate solutions and alternatives
• Keeping records of customer interactions, transactions, comments, and complaints
• Continuously improving through feedback

The Successful Applicant

A successful Customer Service Assistant should have:

• Strong administrative skills, with an eye for detail
• Excellent communication skills, both written and verbal
• A proactive approach to problem-solving
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• An understanding of customer service principles and practices
• A high level of professionalism and a positive attitude

What's on Offer

The successful Customer Service Assistant will receive:

• A competitive hourly rate of £13.00 to £15.00
• Opportunity to work in an impressive company within the Science industry
• A friendly and supportive work environment
• Potential for career growth and development

We encourage all qualified candidates, who are ready for a new challenge, to apply. This is a fantastic opportunity to join a respected company, where your efforts will be recognised and rewarded.