Customer Service Assistant
Are you based in the Basingstoke area?
Do you have a passion for working with people and enjoy a fast-paced and varied role?
Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.
We're on the hunt for a Customer Service Assistant to join our team in Basingstoke, who's as passionate about great service as we are!
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
Working Hours: 7.30 - 5.00 Monday to Friday (no weekends!)Location: Jewson Partnership Solutions, Daneshill East Industrial Estate, Bell Rd, Basingstoke RG24 8PY
Key Responsibilities- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey
- Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles
- Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site (if a driving license is present)
- Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
- Retirement Savings Plan (Pension) - with Legal & General
- Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- New Reward and Recognition programme - launching soon!
- A driving license would be beneficial to this role as there may be some relief delivery driving involved
- Previous industry experience preferred but not essential
- Experience in a customer facing environment
- IT literate and a strong communicator
- Passion for working with people with a positive can-do attitude
About us
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!