Remote Care Technical Support Specialist (Solihull office)

Full technical training will be provided.

Responsibilities include:

• Providing technical support services in the field of Remote Patient Monitoring and CRM devices.
• Providing technical information to customers in response to inquiries/reports from the field.
• Performing product evaluations and testing based on reports from the field.
• Providing back-up support to field Clinical Specialists/Territory Managers in the areas of sales support (remote care and device management), regional training seminars and troubleshooting.
• Conducting product training to in-house personnel.
• Assisting in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
• Providing technical response to corporate Abbott website inquiries.
• As needed, providing technical and clinical assistance to Regulatory Affairs personnel (in-house).
• Coordinating efforts with international division staff to resolve product/clinical issues involving international customers.

What you’ll need:

• Experience in a similar support/troubleshooting/customer service position (degree preferable)
• Fantastic engagement with customers/interpersonal skills
• Excellent verbal and written communication skills
• Good experience in use of analytical tools and software
• Ability to work effectively within a team in a fast-paced changing environment

As you’d expect from an innovative global healthcare company, we offer excellent salaries and a competitive range of benefits to support you and your family, including a defined-contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme, alongside fantastic development opportunities.