Lettings Viewing Officer

Our client is looking for a Lettings Viewing Officer to support the Homes and Communities department in letting void properties efficiently, minimising rental loss, and ensuring compliance with policies and procedures. The role involves organising and attending property viewings, managing administrative tasks related to the re-let process, and liaising with internal and external stakeholders.

Key Responsibilities:

• Allocate and offer homes in line with policies, procedures, and nomination agreements.
• Organize and conduct property viewings for prospective tenants.
• Complete administrative tasks related to the re-let process.
• Maintain accurate records of the voids process.
• Work collaboratively with internal teams and external stakeholders, including Local Authorities and contractors.
• Assist other Lettings Teams by covering re-let patches when needed.
• Resolve customer queries in a timely and professional manner.

Requirements:

• Previous experience in a customer-focused environment.
• Experience working in allocations and lettings.
• Knowledge of homelessness legislation and Choice-Based Lettings.
• Strong organizational and communication skills.
• Ability to work to deadlines and adapt to change.
• Full UK driving licence and access to own vehicle.

For more information, please call George at Service Care Solutions on 01772 208 966 01772 208 966 or email George.Westhead@servicecare.org.uk.