Team Manager
South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.
We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.
Our Values
We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".
When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.
As a Trust, we are happy to talk flexible working.
Job overview
Join a team that is making a real difference in the lives of individuals with complex needs. As a Team Manager for the Sutton and Merton Complex Needs Service, you'll have the opportunity to lead a dedicated multidisciplinary team, ensuring high-quality psychological care and recovery-focused interventions.This role offers a dynamic environment where your leadership will shape service delivery, foster professional growth, and drive meaningful improvements in patient care.
You'll work within a supportive and collaborative culture that values innovation, continuous learning, and staff well-being. With opportunities to develop leadership skills, influence service improvements, and contribute to an inclusive and patient-centered approach, this is a chance to build a fulfilling career while positively impacting the community.If you thrive in a role that balances strategic management with hands-on involvement, this is the perfect opportunity to lead, inspire, and drive change.
Main duties of the job
As Team Manager for the Sutton and Merton Complex Needs Service, you will provide leadership, ensuring high-quality psychological care for individuals with Emotionally Unstable Personality Disorder. You’ll oversee daily operations, manage staff and work closely with the Clinical Lead and Consultant Psychiatrists to deliver evidence-based therapies like DBT and MBT.
Key responsibilities include performance management, supervision, and workforce planning, ensuring service targets are met while fostering a supportive, inclusive team culture. You’ll drive service improvements, manage resources effectively, and ensure adherence to clinical governance, safeguarding, and Trust policies.
This role requires strong leadership, communication, and problem-solving skills. You’ll need the ability to inspire and develop a multidisciplinary team, ensuring seamless collaboration with stakeholders, service users, and carers. A strategic mindset is essential to enhance service delivery, while emotional intelligence and resilience will help navigate complex situations with compassion.If you excel in managing services, driving innovation, and delivering person-centered care, this role offers the opportunity to make a lasting impact.
Working for our organisation
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world.More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
About our locations: Springfield University Hospital, Tooting
Detailed job description and main responsibilities
As Team Manager for the Sutton and Merton Complex Needs Service, you will oversee the clinical and operational management of a multidisciplinary team providing psychological treatments for individuals with Emotionally Unstable Personality Disorder.You will ensure the delivery of high-quality, evidence-based care, including DBT and MBT, in alignment with Trust policies and performance standards.
Your responsibilities include leading and supervising staff (excluding doctors), managing caseload allocation, and ensuring effective team communication. You will champion the Trust’s Recovery and Social Inclusion strategy, working to create a responsive, patient-centered service.Governance and risk management are key aspects of the role, requiring you to oversee safeguarding, serious incidents, and compliance with professional standards.
You will collaborate with internal and external stakeholders, including local authorities, to develop and improve service pathways. Financial and resource management will be essential, ensuring cost efficiency and adherence to budgets. Additionally, you will drive service improvements, monitor performance data, and implement strategies to enhance patient outcomes.Your leadership will help shape a positive, inclusive working environment, ensuring staff development and adherence to best practices.
Person specification
Training & Qualifications
Essential criteria- Educated to degree level in a health or social care discipline.
- Evidence of continuing professional and personal development
- Registered professional with NMC, HCPC or relevant professional body
- Professional management qualification at diploma level or above
- Project Management qualification e.g. PRINCE2 foundation level
Experience
Essential criteria- Demonstrable experience of working in a health or social care management role
- Experience of working with people who experience serious ongoing mental health problems including personality disorders
- Experience of managing and supervising staff
- Experience of managing and monitoring budgets
- Experience of contributing to policy and procedure development and implementation
- Project or change management experience
Knowledge and Skills
Essential criteria- Specialist knowledge of effective models of mental health and social care provision
- Excellent verbal and written communication skills
- Knowledge of Safeguarding issues and child protection requirements/legislation and how these apply to the role
- Knowledge of legislation related to nursing, social workers and other professions
- Skills in assessment, care planning and case management
- Ability to deal with complex issues arising from managing a diverse multidisciplinary service
- Knowledge or experience of working in MBT or DBT
- Audit and Research skills
- Knowledge of counselling skills, group skills, cognitive skills, and behavioural skills
- Knowledge of recent initiatives in related to professional bodies in NHS
We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.
As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:
- BME (Evolve) Staff Network
- Christian Staff Network
- DiverseAbility
- Deaf Staff Network
- Mental Health Staff Forum
- Women's Staff Network
- LGBTQIA+
We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.
We provide reasonable adjustments to the interview process for any candidates with a disability.
Please note:
- That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
- That once you have submitted your application you agree to your application being transferred to a 3^rd party e-recruitment system
- That should you not have heard from us within three weeks from the closing date your application has not successful
- That priority consideration for applications may be given to at-risk NHS employees
- That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
- That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
- That we are a smoke-free Trust