General Manager

Who We Are

Since 2014, Runway East has been on a mission to destroy boring offices. Across London, Bristol, Birmingham, Bath, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

The Role: General Manager Bristol

This is our 15th site so there’s a clear playbook to follow, but every site has its own identity and challenges. We are looking for a confident and engaging relationship builder who is comfortable leading from the front, spinning lots of plates and setting high standards.

Requirements

Key Responsibilities:

This is a hands-on leadership role where no two days are the same. Your key responsibilities will revolve around:

• Build an exceptional member experience, including delivering an extensive events calendar and building an engaged and vibrant community
• Ensure impeccable standards across your site - managing operational requirements such as maintenance and cleaning
• Troubleshooting facilities issues and ensuring sites are compliant and within budget
• Ensuring occupancy, retention and revenue is maintained in your building
• Working in concert with the Membership Manager, including touring or joining tours with prospective members, joining retention conversations with existing members, and ensuring key accounts are managed effectively.
• Cultivating relationships within the Bristol ecosystem, creating partnerships and sponsoring events to generate partnership related enquiries, as well as assisting the marketing team with content as and when required
• Building relationships with your team, motivating them, training them, setting expectations and creating a service-first culture
• Improving our processes and questioning systems to make them as efficient as possible

• Leader: Confident in guiding and motivating your team to success.
• Charismatic: Positive and personable, with a natural ability to build strong relationships.
• Detail-Oriented: Notices the small things and takes action to maintain high standards.
• Resilient: Calm under pressure, proactive, and solutions-focused
• Service-Minded: Thrives on helping others and delivering great experiences.
• Hardworking: Leads by example and gets stuck in when needed.
• Commercial: Confident in selling and negotiating, you have a sharp eye for improving operations using data, goals, and clear thinking.
• Revenue Ownership: Experience delivering against a revenue target - owning a sales funnel and running deals end-to-end.
• Experienced: Proven in delivering exceptional service and training teams to do the same.

Benefits

• Salary: £38,000 to £48,000, depending on experience
• Time Off: 31 days including bank holidays, plus an extra day for every year at Runway East. We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break.
• Wellbeing: Private health & dental, gym discounts, mental health support, and a Bike2Work scheme 🚲.
• Growth: Personal Development Budget and learning resources.
• Community: Two workdays per year for charitable activities, team outings, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!).

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.