Partner Operations Specialist (Fixed Term Contract - 18 Months) - City of London
Overview:
Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.
The Role
We have an opportunity for a Partner Operations Specialist for a fixed term contract of 18 months (Internally known as 18-month secondment). The role sits within our International team and is responsible for handling enquiries from our partners across North America, Caribbean and Asia Pacific.In addition, the role will provide support for related operational matters.
The International team has overall responsibility for handing the relationships with our overseas partners. Key activities include revenue assurance of our members’ income from our partners societies through distribution analysis, revenue assurance visits, and claim submissions for missing royalties, along with providing excellent service to both our members and our partner societies by resolving their inquiries.
Responsibilities:
As our Partner Operations Specialist you will be responsible for:
- Acting as first point of contact for incoming claims and queries from our overseas partners.
- As required, research claims in collaboration with partner managers under the direction of the Head of Partnership Development.
- Provide support for regional team (e.g. Assist in preparation of presentations and meeting agendas for inbound visits from overseas partners).
- Collaborate with other regional operations specialists to share best practice and process for query handling.
- Conduct basic analysis and data retrieval to support the regional team.
About you:
At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:
- Relevant experience in a similar function.
- Exp with CRM such as Salesforce will be an advantage.
- Knowledge of Excel to a ‘intermediate’ level.
- Working knowledge of other Microsoft Office applications.
- Solid analytical abilities.
What’s in it for you?
Here are just a few things that set PRS for Music apart from the crowd:
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
- We invest in the development of our people to drive our ambitions forward
- We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
- We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
- Employees can work from anywhere in the world for up to two months of the year
- Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.
The Process
Our interview process for this role is simple:
- 15 mins brief chat with the hiring manager on MS Teams.
- First stage interview along with a online verbal and numerical assessment will take place at our London Bridge Hub.
- Second stage interview will take place virtually on MS Teams.
We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.
Location
We offer a hybrid working model, allowing employees to work from home up to three days a week.
To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.
If you sound like you could be the right person for the job, apply now.
At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.