Hotel Night Auditor with Opera Knowledge

London Bridge Hotel is currently looking for an enthusiastic and engaging Night Receptionist with an opera or opera cloud knowledge to join our Front of House team. As a Night Receptionist you will ensure the effective running of day to day operations in Reception and ensuring standards are maintained at all times.

London Bridge Hotel is a beautiful and unique, four-star boutique property based in the heart of London. Its prime position next to The Shard, London Bridge station, Borough Market and the Square Mile makes it convenient for city guests and business travellers alike.

• 50% staff discounts on F&B and a staff rate for friends and family
• Regular and ongoing training
• Reward Scheme
• Annual inflationary pay increases
• Day off on your birthday
• Free meals while on duty
• Free laundry and dry cleaning of uniforms
• Recommend friend scheme worth up to £400
• Annual staff party
• You’ll be treated as an important and valued member of our hotel team
• There’s plenty of opportunity for promotions and internal progression

As a Night Receptionist at London Bridge Hotel, you will:

• To welcome guests on their arrival using the guest name and assist with their registration ensuring all details of reservations are correct. Allocate room and direct guest to lift
• To assist guests during their stay through effective use of social skills and to pass on any comments to the relevant personnel
• To check guests in/out, charge payment accordingly and take full responsibility for individual float and to report any shortage immediately and pass on any complaints/comments to the Night Manager
• Help night manager with night auditing and preparing reports for next day
• To input/action any urgent reservations or enquires
• To response to any email enquires in a timely manners
• To be aware of importance of up selling in order to maximize rooms revenue
• To cover the switchboard at all times and answer calls within 4 rings.
• To ensure full handover is passed on to the next shift
• Adhere to the company’s policy statement and all related instructions
• To be fully aware of the departmental fire procedure
• To comply with health and safety regulation
• To carry out any reasonable requests made by any member of the management
• To ensure standard of grooming is maintained
• Transport guest’s luggage to and from their rooms carefully and promptly, and to store safely in the luggage room when requested
• Issue correct receipts and maintain luggage record book
• To assist guests with any taxi requests
• To deliver mail, messages, faxes, packages to rooms
• Accepting courier items on behalf of guests and recording items for guest signature
• Ensure correct procedure regarding all matters of security are observed
• To ensure all public areas and the front of house are kept to the highest standards of maintenance and cleanliness and are made as welcoming as possible
• To develop a local knowledge and familiarise yourself with the surrounding areas to be competent enough to recommend shops, places of interest and to dine
• Be familiar with hotels facilities: conference rooms, restaurant, bars, gym etc.
• To carry out housekeeping duties if/when required
• To provide light room service and serve beverages when requested
• To order newspapers and deliver to rooms when required
• To carry on floor walks/security checks
• To collect breakfast cards from room doors

Personal Specification:

• Positive attitude and good communication skills
• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Referral programme

Schedule:

• 12 hour shift
• Night shift
• Weekend availability

Application question(s):

• Do you have knowledge of Opera PMS?

Experience:

• Hotel & Accommodations Guest Services Staff: 3 years (required)

Language:

• Good spoken and understanding of english (required)

Work authorisation:

• United Kingdom (required)

Reference ID: JH220510