IT Service Desk Manager
Newcastle upon Tyne
Service Desk Manager
Location: NewcastleSalary: £45-55k + 10% bonus + excellent benefits
Type: Permanent
An industry leading national company are looking for a Service Desk Manager to join the business to look after a large internal service desk function.
You will be looking after a 1st and 2nd line team including team leaders and some change and delivery professionals.
This company are looking for a customer focussed person who offer strong leadership and road mapping to ensure the continued services of the it services.
This company are looking for someone with the following skills:
- Strong customer facing experience
- Experience working within a service desk
- Experience resolving application support issues
- Ability to escalate issues effectively to developers
- Experience managing or improving a service desk
- Previous leadership experience with mentoring, coaching, setting KPI's and SLA's
- ITIL
- Strong stakeholder management skills
Apply today for consideration.
Ashington (Northumberland), 12 mi from Newcastle upon Tyne
of the Service Desk
• Adhere to, promote, and support the company’s Information Security policies.
Essential:
• IT Service Call Management
• Remote service
• Active directory Administration
• Understanding of TCP/IP, DHCP and DNS.
• IOS and android device...
Tees, Esk and Wear Valleys NHS TrustMiddlesbrough, 35 mi from Newcastle upon Tyne
to manage call resolution to the wide variety of personnel throughout the Trust.
• To assist and deputise, where appropriate, for the Service Desk Team Lead and Service Standards Manager across a range of information service issues.
• To promote at all times...
Balfour Beatty PlcNewcastle upon Tyne
at: candidaterecruitmentqueries@balfourbeatty.com
About the role
Balfour Beatty has an exciting opportunity for a IT Service Desk Analyst to join our Enabling Function team in the Newcastle office.
Role Purpose
• As a 1st Line IT Service Desk Analyst, you will be the first point of contact...