IT Service Desk Analyst
NHS Jobs Middlesbrough
As one of the Service Desk Analysts for the Trust, you are dealing with our colleagues from all aspects of the Trust. The analysts work with different teams and the ability to work well with others is key to our role. We have to be polite and professional at all times when working onsite.
Experience of working in a customer led service. Desirable Computerised customer telephone support system. Experience of first point of contact customer service / support desk Support desk reportgeneration. Knowledge Essential Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets Good knowledge of standard PC applications(e.g. PowerPoint, Word, Excel) Knowledge of customer care techniques.
Range of knowledge across a broad range of IM&T areas Skills Essential Ability to promote, access and utilise knowledge and information resources to improve service delivery. Standard keyboard skills Personal Attributes Essential Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
Committed to continual quality and serviceimprovement. Self-aware and committed to continual professional and personal development. Able to accept and respond positively to feedback from supervision. Committed to promoting a positive image of peoplewith mental health conditions and learning disabilities.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Qualifications Essential Educated to HND / HNC standard in an IT related subject or with equivalent experiential learning Customer Service qualificationECDL or equivalent experiential learning Key skills in literacy and numeracy Level 2 orO Level / GCSE in Maths and English grade C or above Desirable Degree in an IT or Customer Service related subject.
Helpdesk institute qualification/membership or equivalent Computer hardware maintenance qualification ComptiaA+ or equivalent Experience Essential Working in a service environment,communication with a wide range of customers. Experience in supporting and working with information systems.Experience of working in a customer led service. Desirable Computerised customer telephone support system. Experience of first point of contact customer service / support desk Support desk reportgeneration. Knowledge Essential Knowledge of one or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets Good knowledge of standard PC applications(e.g. PowerPoint, Word, Excel) Knowledge of customer care techniques.
Range of knowledge across a broad range of IM&T areas Skills Essential Ability to promote, access and utilise knowledge and information resources to improve service delivery. Standard keyboard skills Personal Attributes Essential Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
Committed to continual quality and serviceimprovement. Self-aware and committed to continual professional and personal development. Able to accept and respond positively to feedback from supervision. Committed to promoting a positive image of peoplewith mental health conditions and learning disabilities.
Committed to promoting a positive image of the Information Services Department and the wider Trust Other requirements Essential Ability to travel independently in accordance with Trust policies and service need.
Tees, Esk and Wear Valleys NHS TrustMiddlesbrough
are looking to recruit an enthusiastic IT professional to join our IT Service Desk.
The role provides first line IT support to the trust of all aspects of computing, including PC's, Laptops, Mobile phones etc.
Excellent communication skills and a customer...
Balfour Beatty PlcNewcastle upon Tyne, 35 mi from Middlesbrough
at: candidaterecruitmentqueries@balfourbeatty.com
About the role
Balfour Beatty has an exciting opportunity for a IT Service Desk Analyst to join our Enabling Function team in the Newcastle office.
Role Purpose
• As a 1st Line IT Service Desk Analyst, you will be the first point of contact...
Newcastle upon Tyne, 35 mi from Middlesbrough
they have focused on providing innovative IT services, combining advanced cloud platforms with a client-first approach. This is an exciting opportunity for a motivated IT Service Desk Analyst to join a supportive team where every day brings new opportunities...