111 Resource Planner

Job overview

DEDICATED TO WHAT WE DO.

PASSIONATE ABOUT HOW WE DO IT.

Join Our Team as a Resource Planner at HUC!

Are you a highly organised, proactive individual with a passion for making things run well. We’re looking for a 111 Resource Planner to play a key role in the coordination and administration of HUC’s clinical and operational rotas.

In this role, you’ll take ownership of ensuring our rotas are fully resourced, compliant, and aligned with service needs — working closely with staff and service managers to keep everything running smoothly in our fast-paced, 24/7 environment.

Key Responsibilities:

• Ensure rotas are fully resourced and compliant with staffing needs
• Manage rota systems, swaps, and new starter setup
• Liaise with managers to authorise leave and record absences
• Monitor daily rota fill and report on staffing levels
• Flag staffing gaps, risks, and concerns to service managers
• Ensure compliance with the Working Time Directive and internal processes

What We’re Looking For:

• Strong organisational and communication skills
• Ability to thrive under pressure and adapt to changing priorities
• Confidence in using rota systems and IT tools
• A collaborative team player with a problem-solving mindset
• Understanding of confidentiality and compliance principle
• Ability to travel to different HUC sites if required

• Proactively ensure that the rota is resourced and move resources appropriately
• Liaise with line managers regarding the authorisation of annual leave and recording of sickness
• Set up new employees on Rota Master
• Work closely with the Service Manager and highlight any gaps or concerns and highlight vacancies
• Management of swaps
• Daily reporting of rota fill/overview
• Ensure short term absences are filled or addressed accordingly and flag to relevant managers
• Ensure bookings comply with the Working Time Directive
• Ensure all processes are adhered to
• Using software tools as a resource tool effectively and accurately
• Liaise with payroll regarding any payroll issues including cancelled shifts, absence, sickness etc.
• Maintain master rotas for each workgroup
• Preparation for the commissioner conference calls regarding rota fill (with the USC Lead Resource planner and service managers)
• Working in a fast paced and challenging 24 x 7 environment, proactively ensure rotas are resourced to maximum potential, ensuring the right resources are allocated to the right place at the right time.
• The role will involve ensuring all rotas are up to date, accurate and relevant to the live operational plan and in line with set budgets.
• Escalation of issues and risk management approach

Working for our organisation

At HUC, we’re proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:

Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.

Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Detailed job description and main responsibilities

Please see the attached job description for more information about the role and main responsibilities.

This role requires a full UK driving licence as it involves travelling between sites as per service needs. Own vehicle is required.

Please be aware that the role may close before the advertised closing date if we receive enough applications.

Person specification

Education and Qualifications

• Educated to GCSE level with Maths and English or equivalent

Personal Attributes, Values and Behaviours

• Diplomacy and Negotiation skills
• Team Player

Knowledge and Experience

• Previous experience of resource planning and allocation
• Previous experience in an administration role
• Experience of liaison with third party suppliers such as agency
• Strong People Skills
• Excellent communication skills

• Experience of working with rota management systems and human resource management systems or a willingness to learn
• Prior experience of working in Healthcare
• Experience of working or supporting a 24 x 7 service
• SQL or similar reporting systems
• Advanced Excel
• Budgetary awareness

We reserve the right to close this vacancy early, should we receive sufficient applications.