[ref. j96703800] Medical Receptionist
NHS Jobs Sunderland
MAIN PURPOSE OF THE JOB To act as first point of contact in the practice for patients and visitors To deal with a wide range of reception and administration duties. Keeping reception area tidy, clear and stationery up to date and full. MAIN DUTIES AND RESPONSIBILITIES Politely greet patients and visitors to the practice.
Answering telephone calls and dealing with face to face enquiries. Efficient communication with GPs, Practice Manager, Practice Nurses, attached staff, hospital and other outside agencies. Book in, amend and cancel patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
Ensure computerised appointment system is up to date. Respond and direct patients or visitors accordingly. Explain practice arrangements and requirements to new patients. Ensure reception and waiting areas are kept neat and tidy. Re-stock of information leaflets as necessary.
Re-stock of practice paper referral forms. Undertake administration task as allocated by senior staff. Filing of patient medical records. Making sure that consulting rooms are fully stocked at times. Accurately collecting information and personal details about patients.
Photocopying of patient medical records when requested by solicitors. To have knowledge of how each clinic is run. Advising patients on leaving medical/insurance forms including handling collection of fees. Initiating hospital referrals for patients.
Answering telephone calls and dealing with face to face enquiries. Efficient communication with GPs, Practice Manager, Practice Nurses, attached staff, hospital and other outside agencies. Book in, amend and cancel patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
Ensure computerised appointment system is up to date. Respond and direct patients or visitors accordingly. Explain practice arrangements and requirements to new patients. Ensure reception and waiting areas are kept neat and tidy. Re-stock of information leaflets as necessary.
Re-stock of practice paper referral forms. Undertake administration task as allocated by senior staff. Filing of patient medical records. Making sure that consulting rooms are fully stocked at times. Accurately collecting information and personal details about patients.
Photocopying of patient medical records when requested by solicitors. To have knowledge of how each clinic is run. Advising patients on leaving medical/insurance forms including handling collection of fees. Initiating hospital referrals for patients.
Any other duties as designated by practice manager or senior admin staff.
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The purpose of the role of Medical Receptionist is to prove efficient and effective reception and clerical support to the Practice, exercising absolute discretion and confidentiality, to ensure the smooth running of surgeries and other services...
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see supporting uploaded Job description for details of the duties of Medical Receptionist and further details...
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For further, more detailed information regarding the medical receptionist position, please see the attached job description....