Truro - Director of Customer Retentions

About Our Client

Our client is a large organisation within business and consumer service industry, renowned for its commitment to customer satisfaction and quality service. They maintain a significant market presence and are recognised for their progressive approach to business.

• Oversee the development and implementation of retention strategies.
• Monitor customer satisfaction and implement improvement plans where necessary.
• Contribute to business growth by exploring new opportunities and strategies.
• Lead and mentor the retention team to ensure high performance.
• Engage with stakeholders to align retention strategies with business objectives.
• Monitor industry trends and competitor activities to keep ahead of the market.
• Set and manage budgets for retention initiatives.
• Ensure compliance with regulatory standards within the department

The Successful Applicant

A successful Director of Customer Retentions should have:

• Proven experience in leading retention strategies ideally from high-profile financial services or consumer service subscription organisations.
• Deep experience of retention, CRM and database marketing strategies to deliver financial and non-financial objectives.
• Strong commercial management expertise supported by a data, insight and KPI approach.
• Strong leadership and mentoring abilities.
• Excellent communication and stakeholder engagement skills to lead in a fast pace environment.
• A customer champion who creates compelling value and retention initiatives to drive engagement, satisfaction and retention rates
• Ability to manage £multi-million budgets and ensure compliance with regulatory standards.
• Experience of presenting to and operating at Executive and Board level.
• Ability to be office based in the South-West for a minimum of 2 days per week.

What's on Offer

A competitive salary, bonus and benefits.