[ref. q16728424] E-Billing Specialist
Why join us?:
DWF is hiring an E-Billing Specialist to join the e-billing team based in Manchester, on a hybrid basis. This is a fantastic opportunity to join an award-winning Legal business that can offer an amazing career path.
You will be ensuring timely on-boarding of e-billing clients, submitting e-bills (approx. 1000 per month), resolving e-billing issues and providing reporting solutions. The role of the E-billing Specialist requires you to have a great eye for detail and an ability to resolve problems quickly.Working closely with Fee Earners, Partners and other billing stakeholders ensuring all matter management and work in progress on client matters is reviewed, billed and completed effectively.
Responsibilities:
- Proactively overseeing the on-boarding process for existing and new clients switching to an e-billing solution
- Supporting the Billing Manager to deliver the long-term objectives of the department, delivery against operational targets, business requirements and SLA’s
- Preparing e-bill files in LEDES and XML formats for portal submissions, with a clear understanding of requirements with manual submission of PDF files
- Dealing with submission errors, using technical knowledge and liaising with fee earners, clients and third parties to resolve them
- Working closely with client partners and the wider billing team to ensure eBill submissions are created in an accurate & timely manner
- Working with e-billing portals including TyMetrix, Legal Tracker, Collaborati and Tungsten;
- Maintenance of matter and timekeeper data in external systems
- Co-ordination of the e-billing workstream through the dedicated inbox
- Maintaining a close understanding of Work in Progress and disbursement balances and supporting the management of certain billing mailboxes & queries via telephone adhering to SLA deadlines
- Building strong partnerships with the business to support the Senior billing manager with monthly e-billing reviews with Client Partners
- Perform root cause analysis & drive recommendations for process & KPI improvements
What will help you succeed in this role? :
Essential- Billing experience in a similar role
- Ability to work under pressure in a fast-paced dynamic environment
- Excellent verbal & written communication
- Motivated, self-starter with the ability to work on own initiative and ability to manage and prioritise own workload, meet targets and deadlines
- Strong interpersonal skills
- Proactive in work ethic and strives for continuous improvement
What we offer?:
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About us:
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.