Medical Secretary
To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GPs and other external agencies This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care To review discharge summaries and ensure investigations/appointments are booked appropriately To train and support new/less experienced staff within the team To ensure that private, overseas and Scottish/Welsh and Northern Irish patients for out/in-patients are identified and documented appropriately To support any Secretarial Assistants within the department in their role and ensure compliance with Standard Operating Procedures To communicate effectively in writing and verbally on a daily basis To ensure that all clinical and non-clinical correspondence is typed within local targets, using the Infoflex system.
(Audio and copy typing) Ensure appropriate follow up is actioned i.e. outpatient appointments, investigations, patients added to waiting lists, referrals to other departments etc. To ensure that all results/reports/correspondence are filed in the hospital case notes in accordance with Health Records standards To provide cover for other members of the whole rheumatology team as required to ensure optimum efficiency of the department To identify areas for service improvement and support implementation To comply with the Trusts Patient Access Policy and Standard Operating Procedures Any other appropriate duties/tasks as requested by management To enter, monitor and update all aspects of the Referral to Treatment (RTT) pathway events accurately and ensure Inter Provider Transfers (IPT) are completed and updated.
Review statuses are to be updated at every patient interaction To manage the e-referral worklists on a daily basis To use the relevant IT systems to register patients, respond to enquiries, make appointments, transfer medical records, input clinical letters and care planning summaries, as required Minute taking in admin team meetings where deemed appropriate Compilation of staff meeting agendas Diary Management of specified clinical staff Action clinic changes making sure that all clinic forms have been actioned appropriately