Healthcare Support Worker - Warrington
Job overview
Warrington is an acute 17 bedded Surgical ward that has a high patient flow and varied acuity levels. Specialist areas of care are: ENT, Maxillo Facial Surgery, Gynaecology, Opthalmology and Head and Neck Cancer patients.
As a Senior Healthcare Support Worker, you will be working together as part of a multidisciplinary, professional team to assist the registered nurses and senior clinical staff in the planning, delivery and evaluation of care.
You will find solutions to problems and be able to demonstrate a positive approach to new challenges, encouraging others to do the same while helping to create an environment where differences are valued, encouraged and supported.
Main duties of the job- Observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations and weight.
- Communicating with patients, relatives and carers, assisting with clinical duties.
- Personal care including infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.
- To complete additional specialist training for our multi speciality patients.
- Work collaboratively with colleagues at all levels, both within, and outside the department.
- To take part as requested in ward/unit meetings, encouraging effective communications between other staff.
- At the direction of the Registered Nurses /Senior Clinical Staff, participate fully in the delivery of planned care.
Working for our organisation
Why work with us -Warrington prides itself in given excellent patient care and we welcome new staff to join our team to come and work us to achieve this ideal.
We provide Senior Healthcare Support Workers with a great opportunity to learn multiple new clinical skills within an environment with a supportive and dynamic team.
Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people’s strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement.
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to our Torbay and South Devon Team!
Unfortunately, in line with the Home Office standards, this post is not eligible for sponsorship.
Detailed job description and main responsibilities
Communication and Working Relationships- To take part as requested in ward/unit meetings, encouraging effective communications between other staff.
- To participate in team building/communication, and to develop a cohesive, supportive and effective team. To work towards the agreed philosophy and objectives of the ward/department.
- Participate in client and public involvement activities.
- To liaise and communicate effectively with all service users and relatives.
- To ensure a cohesive working environment and effective team work in all assignments.
- At the direction of the Registered Nurses /Senior Clinical Staff, participate fully in the delivery of planned care.
- Be responsive to change and able to work in an environment which has constant interruptions.
- Act with integrity and professionalism, ensuring that you are demonstrating responsible behaviours at all times, in accordance with our Trust values.
- Be accountable for your actions and learn from mistakes. Be honest and share experiences, encouraging learning in others.
- Supporting the wider team during peak activity or during absences.
- To ensure high standards of care in accordance with agreed policies and procedures.
- To work with registered nurses and senior clinical staff to maintain a clean and safe environment for clients and staff.
- To be aware of clients’ emotional, social and physical needs, reporting back to senior staff responsible for clients’ care.
- Provide information to enable the effectiveness of care delivered to be evaluated and accurate records maintained.
- Record in the relevant documentation the care that has been delivered contemporaneously.
- Recognise and respond appropriately to urgent and emergency situations.
- Work collaboratively with registered / senior staff, other health professionals and hotel service staff to ensure clients’ holistic needs are met.
- Update client IT systems in the absence of the ward / unit administrator where appropriate.
- To liaise with ward / unit administrators regarding clients’ records for clinics / admissions / discharges.
- Report any incidents, accidents or complaints to the person in charge of the ward/unit in accordance with Trusts policies.
- Everyone has a responsibility to ensure effective and conservative use of resources.
- Maintain paperless filing wherever possible (excluding where any statutory duty may exist). Do not print/ photocopy unless necessary
- Ensure conservative use of stationery, not using equipment to excess
- Ensure that any stationery or resource needs are ordered and managed effectively
- Much of this role requires use of VDU equipment, with frequent long periods of sitting. Frequent use of a range of web based systems such as NHS Jobs
- To undertake a responsible attitude towards economy and care of equipment and property, and be aware of conditions/hazards predisposing to accidents.
- Ensure efficient and effective use of resources.
- Checking and reporting to works department and Ward / Unit Leader on environmental conditions, i.e. heating, lighting, and general maintenance of the work environment.
- The post holder will work according to Trust standards, policies and procedures and is accountable and responsible to the registered nursing team.
- All staff have a responsibility to ensure that the needs of the service are met in a timely and efficient manner.
- Ensure compliance with policies procedures and clinical guidelines for self and others.
- Encourage and welcome feedback to ensure that we as individuals, and as a collective team, learn and continually improve.
- To be responsible for own personal development; attending study days/courses as appropriate.
- Actively contribute to reviews with your line manager, including supervision and achievement reviews. Be able to ask for support as required.
- Attend mandatory training is kept up-to-date and develop and maintain own knowledge and skills.
Person specification
Knowledge and Experience
Essential criteria- Previous experience in a care environment or able to demonstrate a caring nature/ life experience
- Understands the need for strict confidentiality
- Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Qualifications and Training
Essential criteria- NVQ Level 3 in Health & Social Care or equivalent qualification/ experience
- Care certificate
- English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills
Specific Skills
Essential criteria- Basic computer/keyboard skills
- Fine motor skills – for venepuncture, phlebotomy and other clinical tasks
- Good interpersonal and communication skills
- Able to prioritise and organise work
- Able to work under instruction, under pressure and as part of a team
- Record keeping competency in handwritten and electronic records
- Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
- Able to manage stress in themselves and others
- Able to offer support at times of emotional distress
- Willingness to undertake new skills and training
- Able to work as a team member or independently
- Ability to adapt behaviour to changing and challenging situations
- To be flexible, adaptable, reliable and punctual
- The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust
- Healthcare competencies appropriate to area of work
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION- We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
- Please read the job description and tailor your application to reflect the role
- Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
- Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
- If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
- It is your responsibility to assist us in the timely receipt of appropriate references
If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.