[ref. e5458024] Tenancy Sustainment Officer

We have an exciting opportunity to recruit a full-time Tenancy Sustainment Officer on a permanent basis in Merseyside, working Monday to Friday, 37 hours per week, paying £33k per annum.

Key responsibilities:

• Supporting customers to maintain their tenancies/licence agreements through intensive housing management, ensuring they understand their rights, responsibilities and obligations.
• Ensure all housing management functions (voids, lettings, rent, ASB, service charge arrears and health & safety checks) are carried out to a high standard within agreed timescales
• Acting on breaches of tenancy/licence agreement where required, ensuring the warning process is managed appropriately
• Managing the voids process and promoting void properties to relevant stakeholders to minimise loss, ensuring all properties are ready to let
• Ensuring all health & safety compliance checks are completed and recorded by due dates i.e legionella, gas
• Undertake pre-lettings assessments, managing the new customer lettings process, completing sign-ups at the earliest opportunity alongside paperwork in relation to Housing Benefit claims
• Rent and service charge collection
• Monitoring and reviewing CCTV, ensuring safeguarding incidents/accidents and near misses are reported and responded to accordingly
• Take part in on-call rota 1 in every 6 weeks

• Minimum of 2 years' housing management and experience of working with vulnerable people with complex needs/backgrounds such as mental health, substance/alcohol misuse
• Knowledge and understanding of voids process, repairs, health & safety and compliance within a social housing environment
• Experience of dealing with anti-social/challenging behaviours, rent arrears and non-compliance with tenancy conditions
• Enhanced DBS
• Driving licence with access to own vehicle

• Permanent contract
• Competitive salary
• On call allowance

What you need to do now

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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