Neurology Support Secretary

Job overview

To provide an effective secretarial and administration service to consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.

• Provide a point of contact for written and telephone enquiries on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact.
• Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic information and non-clinical advice.
• Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information.
• Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outside agencies relating to the patient pathway. Generate routine and non-routine correspondence independently.
• Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required.
• Assist patients and their carers by arranging translation / interpretation facilities.
• Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultant’s practice in the absence of the secretary, keeping a diary of relevant problems, events, etc for ease of handover to the secretary on his/her return

Working for our organisation

Originally formed in 1992, the Trust received Foundation Trust status in 2009.

Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Detailed job description and main responsibilities

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Person specification

Qualifications

• Good general standard of literacy and numeracy
• RSA 11

• Amspar Diploma

Knowledge & Experience

• Audio Typing
• Previous secretarial/office work including working with computers
• Working as part of a team

• Experience in NHS or customer service organisation
• Medical Terminology
• Knowledge of hospital PAS system

Skills & Attributes

• Excellent communication and interpersonal skills at all levels
• Keyboard skills accurate fast typist with knowledge of Microsoft office
• Willingness to undertake any necessary training to carry out the duties required
• Good organisational skills
• Flexible
• Ability to prioritise
• Understanding of the need for confidentiality
• Confident, clear, sympathetic telephone manner
• Remain calm under pressure
• Willingness to undertake any necessary training to carry out the duties required

• Preference for working closely with and supporting a multidisciplinary team
• Customer Care Skills
• Working to deadlines