Receptionist

The following are the core responsibilities of the Receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

• - Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the patients' request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Clinically code data on EMIS
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data onto healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Undertake room stocking and rotation
• Order and monitor stationery supplies
• Ensure repeat prescriptions are processed accurately and efficiently
• Scan patient related documentation and attach scanned documents to patients healthcare records
• Action incoming emails and correspondence as necessary