[ref. s66626422] Service Charge Officer - Service Care Solutions

Full Time

This role is hybrid/remote with around 2 days a month needed in office. Office locations of Camden or Borehamwood.

THE ROLE

As a Service Charge Officer, you will ensure accurate, consistent, and timely reporting and accounting of service charges for all residents across tenures, in compliance with legislation and best practices.

Key responsibilities include:

• Handling service charge enquiries from residents and internal staff.
• Investigating and making necessary service charge adjustments in ERP systems.
• Collaborating with analysts to ensure accuracy in service charge estimates and actuals.
• Responding to emails in the service charge mailbox promptly and accurately.
• Participating in projects related to service charges to enhance processes.
• Attending face-to-face meetings with residents to resolve disputes when required.
• Supporting the rent team with service charge queries, including liaising with local authorities.

THE CANDIDATE

The successful candidate will have previous experience in a similar role, with a proven track record in delivering service charges within a customer-focused environment.

Key requirements include:

• Knowledge of landlord and tenant legislation, particularly concerning service charges.
• Experience in the social housing sector with strong numeracy skills.
• Proficiency in Excel, with the ability to handle and analyse large data sets.
• Excellent communication skills, both written and verbal, adaptable to different audiences.
• Familiarity with ERP and CRM systems, with a strong eye for detail.

Temporary - 3 months ongoing

The pay rate for the role is £23.47 per hour LTD company rate. The PAYE equivalent is £20.01 per hour, inclusive of holiday.

HOW TO APPLY

If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!