Dispatch Team Leader

We are Printed.com, one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers.

We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.

We’re a growing company with offices in London and Newcastle, looking for employees that are equal parts dynamic and enthusiastic. People brimming over with new, original ideas that they just can’t wait to share with their team and bring to life.

We are looking to recruit an enthusiastic and passionate Dispatch Team Leader to join our Dispatch team in Cramlington.

The Dispatch Team Leader will be required to work a 12:30pm-8:30pm shift, Monday to Friday.

Duties include the following yet others may be assigned to the needs of the business:

• Work and supervise and lead a team of dispatchers, providing guidance, training, and support
• Schedule and assign dispatch tasks to team members
• Monitor and track dispatch activities, to ensure on-time delivery and resolve any issues that may arise
• Effectively communicate with other departments to optimise dispatch operations and improve overall efficiencies
• Assist in in recruiting, training, and evaluating dispatch team members
• Implement and enforce standard operating procedures for dispatch operations
• Continuously seek opportunities for process improvement and cost reduction
• Help maintain a high level of safety, cleanliness and organisation around the workplace
• Comply with all company and HSE Health and Safety rules
• To abide by and support the company’s ISO 9001 QMS

• Proven experience in dispatching, logistics or a similar role
• Strong leadership and team management skills
• Excellent organizational and communication skills
• Strong problem-solving and decision making skills
• Ability to work in a fast-paced environment and make quick decisions
• Available to work overtime when required
• Able to work shifts if required
• Able to lift up to 25kg

• 22 days holiday Plus 8 days bank holidays
• Staff discounts & Friends and Family discounts
• Cycle to work scheme and Tech Scheme
• Breakfast and drinks provided
• Charity day per annum supported
• Summer and Christmas Parties
• Street food days
• Perkbox membership
• Enhanced Maternity & Paternity leave
• Employee referral scheme