Front Desk - Receptionist / Administration Assistant

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.

Receptionist at Weston General Hospital

You will be required to be the first point of contact at the hospital so a friendly and welcoming demeanour and calmness under pressure are essential for this role.

Responsibilities will include acting as the patient’s first point of contact with the hospital, greeting and signposting patients and relatives, liaising with colleagues to facilitate a smooth and timely stay with the hospital, sending out patient information, sorting and distributing post, To direct patients/visitors to other departments and wards, where appropriate organising assistance from porters if a wheelchair is required.

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• To show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

• To welcome and assist patients, relatives and visitors on arrival to the hospital and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes when required.
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, arranging patient transport, and scanning patient notes if required.
• To undertake the role’s duties in the case of a major incident in your department.
• Attend appropriate meetings as required by the role’s line manager.

Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

This advert closes on Wednesday 23 Oct 2024