Retail Team Member
Summary
If you're interested in becoming part of the National Trust York Shop Team and have the appetite to engage with customers and boost our retail potential, then you could be the person for this job.
Hours: 520 hours per year. (x2 5 hour shifts. Shift patterns usually 09:30 to 15:00, 11:45 to 17:15, 10:30 to 16:00)
Weekend work required. There are no set days, but the rota is provided one month in advance.
Salary: £5,980 - We’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025.Duration: Permanent
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
National Trust York Shop is one of the few remaining National Trust high street shops. We have the opportunity to share the stories of our products and places with people who visit and live the historic city of York. All the proceeds from our shop contribute to the upkeep of our York National Trust places including Beningbrough, Goddards and Treasurer's.Treasurer's House is the nearest property and we have strong links with this special place, both historically and on a day to day basis. Frank Green, the last owner of Treasurer's House, gifted the building that the National Trust Shop is in to the National Trust.
Visitors to this site are encouraged to spend in the shop after their visit and likewise the team actively promote National Trust membership and visiting nearby properties.
To find out more about what it’s like to work within “Retail” at the National Trust,What you'll be doing
As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.
You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve.We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.