Performance and Delivery Manager - CDC
NHS Jobs St Helens
KEY DUTIES COMMUNICATION & RELATIONSHIP SKILLS The post holder will work across all Trust services providing highly specialist analytical support to managers throughout the organisation. The post holder will be responsible for operational and developmental work streams on which they will take the managerial lead.
To communicate highly complex, highly sensitive or highly contentious information to peers and individuals with no background knowledge in information to ensure the message is clear and concise. A high level of interpersonal skills are required for communicating in a hostile, antagonistic or highly emotive atmosphere to motivate and encourage changes to support delivery of KPIs and the data quality strategy.
Highly developed interpersonal, oral and written communication skills and negotiation and influencing skills. Ability and resilience to deal with conflict where there is a challenge from all levels of staff across all areas of the Trust. To develop and undertake presentations when required to large groups of clinical or non-clinical staff as part of workshops or team meetings to communicate the results of analyses carried out or to promote the work and strategies of the CDC.
A lateral thinker with the confidence and resilience to operate in a complex and high profile environment in which challenge from individuals up to Executive level will be present. Ability to achieve a balance between being supporting and challenging, both in regular informal discussions and in the presence of senior staff at formal meetings.
To support all members of the CDC staff to develop their analytical and judgment skills to provide a responsive service. To build effective relationships within the team, throughout the Trust and our key stakeholders, ensuring regular reports meet their needs and improve their analysis and interpretation skills of all information.
Represent the Trust at local and national workshops, providing clear and informative feedback and advice to the Directorate Manager and COO. KNOWLEDGE, TRAINING AND EXPERIENCE An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change.
An understanding of the change process, its importance in enabling an organisation to meet immediate and future challenges. Broad knowledge of the delivery and governance of health services and the challenges they face. It would be desirable to have an understanding of the current environment in which the Trust operates likely future developments.
Understand a range of likely issues across the Trust which may be complex and have the ability to analyse and interpret these and recommend innovative solutions to identify new ways of working. Knowledge of the Lean 6 sigma improvement methodology would be desirable.
To give and receive informal training through mentorship and shadowing to learn new skills and expand job portfolio. Manage the delivery of the Trusts CDC Performance Report and analysis of those indicators therein by having highly developed specialist knowledge across a range of NHS pathways, procedures and practices underpinned by sound theoretical knowledge or practical experience.
Deliver training to groups or on a one-one-basis on best practice for completion of narrative and action plans to support delivery of key Trust KPIs for committees and Board papers. Be the responsible officer for the delivery of the Trusts CDC standards and the delivery and oversight of the CDC Accountability Framework.
To act as lead for the Trusts CDC performance programme Knowledge and experience of using programme and project management in a large complex organisation and working across teams and organisational boundaries to ensure patient (customer), staff, quality, financial and efficiency benefits are defined and delivered.
Experience of supporting and working aligned to a rigorous performance management framework. An understanding of performance management processes and supporting roles. Experience of effective stakeholder management up to and including Executive level.
Expert knowledge of Cancer Referral Pathways, DM01 rules and application,18 Week Referral to Treatment pathways, rules and application ANALYTICAL & JUDGEMENTAL SKILLS To interpret and communicate highly complex information both internally and externally to individuals or groups to ensure it is understood and acted on appropriately.
To be persuasive and be able to influence a variety of stakeholders to adopt changes and ensure staff engage with priorities identified by the Trust. Ability to learn rapidly and track and understand a complex range of multi-faceted activities within individual areas, some of which may be linked to one another.
Provide expert analysis on trajectory and improvement plans incorporating any recommendations from National policy and regulatory bodies. This will include proactively proposing changes to operational processes within services to sustain improvement.
Ability to analyse, evaluate and synthesise data and information from a wide range of sources to solve or pre-empt problems. Strong evidence of team working across professional boundaries. Evidence of facilitation skills able to bring others together to work jointly in pursuit of a shared outcome.
Ability to use coaching skills to help drive sustainable change. To manage and monitor performance against trajectories and improvement plans to ensure the Trust is aware of progress and able to forecast their position. To be the Trusts subject matter expert in CDC benchmarking information with local and national peers.
Provide expert analysis and validation of data provided by the regional and national teams including but not limited to the CDC National Programme To analyse, investigate and resolve highly complex information queries where there are a range of different options and conflicting leading opinions.
PLANNING & ORGANISATIONAL SKILLS Have the ability to manage and co-ordinate multiple programmes/projects concurrently, including interdependencies within an environment of change. To maintain a comprehensive understanding of operational issues in the Trust and external stakeholder bodies and identify how these issues may impact on or be impacted upon by information.
Plan and deliver the development of the Trusts CDC Performance Report on a monthly basis for Committees and Board meetings. Develop, implement and maintain a structured strategy for CDC Data Quality across the Trust to support the reporting of information from a range of sources to a range of end users.
To communicate highly complex, highly sensitive or highly contentious information to peers and individuals with no background knowledge in information to ensure the message is clear and concise. A high level of interpersonal skills are required for communicating in a hostile, antagonistic or highly emotive atmosphere to motivate and encourage changes to support delivery of KPIs and the data quality strategy.
Highly developed interpersonal, oral and written communication skills and negotiation and influencing skills. Ability and resilience to deal with conflict where there is a challenge from all levels of staff across all areas of the Trust. To develop and undertake presentations when required to large groups of clinical or non-clinical staff as part of workshops or team meetings to communicate the results of analyses carried out or to promote the work and strategies of the CDC.
A lateral thinker with the confidence and resilience to operate in a complex and high profile environment in which challenge from individuals up to Executive level will be present. Ability to achieve a balance between being supporting and challenging, both in regular informal discussions and in the presence of senior staff at formal meetings.
To support all members of the CDC staff to develop their analytical and judgment skills to provide a responsive service. To build effective relationships within the team, throughout the Trust and our key stakeholders, ensuring regular reports meet their needs and improve their analysis and interpretation skills of all information.
Represent the Trust at local and national workshops, providing clear and informative feedback and advice to the Directorate Manager and COO. KNOWLEDGE, TRAINING AND EXPERIENCE An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change.
An understanding of the change process, its importance in enabling an organisation to meet immediate and future challenges. Broad knowledge of the delivery and governance of health services and the challenges they face. It would be desirable to have an understanding of the current environment in which the Trust operates likely future developments.
Understand a range of likely issues across the Trust which may be complex and have the ability to analyse and interpret these and recommend innovative solutions to identify new ways of working. Knowledge of the Lean 6 sigma improvement methodology would be desirable.
To give and receive informal training through mentorship and shadowing to learn new skills and expand job portfolio. Manage the delivery of the Trusts CDC Performance Report and analysis of those indicators therein by having highly developed specialist knowledge across a range of NHS pathways, procedures and practices underpinned by sound theoretical knowledge or practical experience.
Deliver training to groups or on a one-one-basis on best practice for completion of narrative and action plans to support delivery of key Trust KPIs for committees and Board papers. Be the responsible officer for the delivery of the Trusts CDC standards and the delivery and oversight of the CDC Accountability Framework.
To act as lead for the Trusts CDC performance programme Knowledge and experience of using programme and project management in a large complex organisation and working across teams and organisational boundaries to ensure patient (customer), staff, quality, financial and efficiency benefits are defined and delivered.
Experience of supporting and working aligned to a rigorous performance management framework. An understanding of performance management processes and supporting roles. Experience of effective stakeholder management up to and including Executive level.
Expert knowledge of Cancer Referral Pathways, DM01 rules and application,18 Week Referral to Treatment pathways, rules and application ANALYTICAL & JUDGEMENTAL SKILLS To interpret and communicate highly complex information both internally and externally to individuals or groups to ensure it is understood and acted on appropriately.
To be persuasive and be able to influence a variety of stakeholders to adopt changes and ensure staff engage with priorities identified by the Trust. Ability to learn rapidly and track and understand a complex range of multi-faceted activities within individual areas, some of which may be linked to one another.
Provide expert analysis on trajectory and improvement plans incorporating any recommendations from National policy and regulatory bodies. This will include proactively proposing changes to operational processes within services to sustain improvement.
Ability to analyse, evaluate and synthesise data and information from a wide range of sources to solve or pre-empt problems. Strong evidence of team working across professional boundaries. Evidence of facilitation skills able to bring others together to work jointly in pursuit of a shared outcome.
Ability to use coaching skills to help drive sustainable change. To manage and monitor performance against trajectories and improvement plans to ensure the Trust is aware of progress and able to forecast their position. To be the Trusts subject matter expert in CDC benchmarking information with local and national peers.
Provide expert analysis and validation of data provided by the regional and national teams including but not limited to the CDC National Programme To analyse, investigate and resolve highly complex information queries where there are a range of different options and conflicting leading opinions.
PLANNING & ORGANISATIONAL SKILLS Have the ability to manage and co-ordinate multiple programmes/projects concurrently, including interdependencies within an environment of change. To maintain a comprehensive understanding of operational issues in the Trust and external stakeholder bodies and identify how these issues may impact on or be impacted upon by information.
Plan and deliver the development of the Trusts CDC Performance Report on a monthly basis for Committees and Board meetings. Develop, implement and maintain a structured strategy for CDC Data Quality across the Trust to support the reporting of information from a range of sources to a range of end users.
Lead on the production of action plans for the delivery of the Trusts CDC standards where performance does not meet target. Lead on the planning and organisation of the CDC team to ensure seamless service delivery. Develop robust plans for the department in order to remain compliant with any changes in rules to Cancer Pathway standards, DM01 standards,18 week RTT pathways.
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