Technical Support Engineer (Banking)
payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.
This role is about:As a Technical Support Engineer, you’ll play a crucial role in supporting our banking and acquiring projects by resolving technical issues, managing client interactions, and ensuring smooth operational processes. Your focus will be on providing exceptional customer service, investigating client issues, and delivering reliable support while working with internal teams and external clients.
This role requires strong technical acumen, excellent communication, and a collaborative approach.
Location: Hybrid in London OfficesReporting to: Head of Technical Operations (Payments)
What you will do:
- Provide technical support for external and internal customers on banking and acquiring projects.
- Conduct technical investigations of client issues, including decline reasons and transaction status.
- Manage merchant accounts, including creation, logins, permissions, and testing of cases and interfaces.
- Offer general information and guidance on technical issues during client interactions.
- Support the banking department in growing and managing client needs.
- Utilize ticketing systems (e.g., Freshdesk) to manage and track customer requests.
What we’re looking for:
- Education: Bachelor's degree in computer science
- Experience in technical customer service, or application/API support in a PSP, financial services, or banking industry.
- Knowledge: Above-average computer proficiency and technical knowledge.
What we need:
- Skilled in multitasking, attention to detail, and working with multiple systems or applications.
- Strong written and verbal communication skills, with the ability to document complex bugs and troubleshooting steps.
- Analytical and troubleshooting capabilities to resolve technical issues efficiently.
- Familiarity in managing access or technical accounts and corporate accounts/cards.
- Familiarity with SEPA, SWIFT, Faster Payments, BACS, and CHAPS processes is a strong plus.
- Familiarity with Python, AWS, or log analysis is an advantage but not mandatory.
Please note: A full overview of applicable benefits and conditions will be discussed during your first interview with our Talent Acquisition team.
🚀 Hiring Process
Step1: Initial Interview: A 30-40 min conversation with our Talent Acquisition team to explore your experience and career goals.
Step 2: In-Depth Discussion – A 60-minute deep dive with the Hiring Manager to assess your skills and alignment with the role.Step 3: Final Behavioral Interview – A team-fit assessment with our Chief Technology Officer and CEO of UK Office, ensuring a strong cultural and strategic match.
Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates.Welcome to the team!
If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at https://www.payabl.com/privacy-policy