Technical Support Engineer

This role requires strong technical acumen, excellent communication, and a collaborative approach.

You will:

• Provide technical support for external and internal customers on banking and acquiring projects.
• Conduct technical investigations of client issues, including decline reasons and transaction status.
• Manage merchant accounts, including creation, logins, permissions, and testing of cases and interfaces.
• Offer general information and guidance on technical issues during client interactions.
• Support the banking department in growing and managing client needs.
• Utilize ticketing systems (e.g., Freshdesk) to manage and track customer requests.

What we need:

• Prior experience in technical customer service, financial services, or a similar industry.
• Above-average computer proficiency and technical knowledge.
• Familiarity with SEPA, SWIFT, Faster Payments, BACS, and CHAPS processes is a strong plus.
• Experience managing access or technical accounts and corporate accounts/cards.
• Strong written and verbal communication skills, with the ability to document complex bugs and troubleshooting steps.
• Skilled in multitasking, attention to detail, and working with multiple systems or applications.
• Analytical and troubleshooting capabilities to resolve technical issues efficiently.
• Familiarity with Python, AWS, or log analysis is an advantage but not mandatory.

4️⃣ Final Interview: 1-hour session with the Head of Talent Acquisition for final alignment.