[ref. e48845300] Head Chef- Westfield, London

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!

Job Overview

The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture.

Reports to: General Manager

Role Scope & Responsibilities:

Some of your responsibilities will include:

• Providing a safe and hospitable environment for all teammates and guests
• Leading a diverse & dynamic team who anticipates and exceeds guests needs and expectations
• Creating and fostering a ‘Greatest Of All Time’ culture for all teammates
• Coaching and developing teammates to reach their full potential and career goals
• Accurately scheduling teammates to anticipate labour demands, considering seasonal needs
• Leading and guiding daily food services e.g. preparation, cooking and presenting delicious dishes to the TOCA Social standards
• Ensuring Compliance, Health & Safety, Food Safety and Allergy Processes are followed at all times
• Conducting preventative maintenance checks including daily walk throughs and completing checklists, proactively planning action points and escalating issues as necessary
• Supporting the General Manager with all recruitment needs including interviewing, hiring, onboarding, training and development of new teammates
• Resolving issues with grace and empathy, focussed on finding the best outcome for the venue, teammates and guests
• Managing stock levels, ensuring daily and weekly ordering of goods is completed whilst meeting budgeted gross profit target and collating reports to feedback figures during meetings
• Continuously reviewing and developing TOCA Social menu specifications and ensuring teammates meet all standards
• Managing the completion of Food Safety and Health & Safety records, ensuring training and compliance at all times
• Owning the maintenance of equipment, ensuring all is in good report and escalating any issues
• Managing and maintaining risk assessments to remain COSHH compliant
• Being the ‘go-to’ for teammate support whenever on shift
• Managing Teammates with excellent communication skills (written & verbal) and embracing Teammate and guest differences
• Creating a ‘Greatest Of All Time’ team culture
• Working with leaders to ensure accurate scheduling of Teammate whilst anticipating seasonal labour changes
• Leading from the front to create a best in class Guest experience and supporting Teammates in following consistent Steps of Service
• Empowering Teammates to surpass Guest expectations
• Ability to resolve issues with grace and empathy, focussed on always finding the best outcome for all guests

Qualifications & Experience:

• At least 3 years as a Head Chef in a Hospitality venue
• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering top quality experiences with a teammate and guest-first attitude
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
• Full understanding of COSHH practices and the ability to develop teammate knowledge
• Food Safety CIEH Level 3 or 4
• An in-depth knowledge of heart of house operations management with a proven track record of service excellence
• Ability to work flexible hours each week including evenings and weekends

Benefits:

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

• Competitive salary
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Cycle 2 Work Scheme
• Great progression opportunities as we expand!