Radiotherapy Support Worker
Job overview
An exciting opportunity has arisen to work in our friendly radiotherapy team at Torbay Hospital. You will be responsible for scheduling radiotherapy appointments, collating and validating radiotherapy coding and completing general administrative tasks as required.In addition to this, the role will involve liaising with patients and our multi-professional team.
We are looking for someone who is caring, polite, enthusiastic and works well in a team. You will need to be IT proficient and able to quickly learn new IT systems and have excellent attention to detail. Coupled with this we are looking for someone who is able to make complex decisions with regard to waiting list management (within set guidelines) and an aptitude for problem solving to ensure capacity is maximised.
Regarding working hours/days – this can be discussed at interview and could be worked 7.5 hours a day over four days, or spread over five days, within Monday to Friday and core hours of the service.
Main duties of the job
The Radiotherapy Support Worker will be responsible for providing a high standard of administrative support and a highly professional, patient-focused service to the Radiotherapy service.
The post holder will be responsible for Radiotherapy administration including the booking of patients through the Radiotherapy Pathway ensuring all associated tasks are completed in accordance with local protocol.
The post holder will liaise on a daily basis with a range of staff including radiographers, nursing staff, clerical and secretarial staff, healthcare scientists, consultant clinical oncologists and chemotherapy schedulers.
The post holder will liaise directly with the patient regarding their pre-treatment or treatment appointment, providing information and reassurance.
Working for our organisation
The department comprises of two matched VERSA Elekta Linacs, Mosaiq Oncology Management System, Pinnacle Treatment Planning System (TPS), Limbus AI OAR outlining software and Canon Aquilion CT Scanner.
We have a Support and Information Radiographer, Urology Specialist Radiographer, and Gynae/Colorectal Specialist Radiographer who have all undertaken independent prescribing.
We have lots of exciting new plans including implementing EPIC EPR, Surface guided radiotherapy and updating our software systems.
Detailed job description and main responsibilities
For further information about this position, please see attached jobdescription and person specification.
Person specification
Qualification and Training
Essential criteria- Educated to GCSE C in Maths and English
- European Computer Driving Licence (ECDL) or equivalent level of knowledge and skill in using computer applications based on a number of years’ experience of using computerised system
Knowledge and Experience
Essential criteria- Excellent communication skills and attention to detail
- Ability to prioritise workload
- Ability to follow instructions
- Extensive experience working with a variety of software systems
- Experience of booking and managing patient appointments
- Experience of dealing with people (patients, carers) over the telephone or in person
- Experience of patient waiting list management
- Understanding of radiotherapy
- Ability to use a variety of software programs and ability to quickly learn and utilise new software systems.
- Prepared to develop knowledge in Radiotherapy and relate that knowledge to patient waiting list managemen
- Understanding the importance of, and practice, patient confidentiality
- Polite and professional telephone manner and ability to deal with angry, difficult or distressed patients on the telephone and face to face
- Knowledge of Medical terminology
- Working in a healthcare setting
- Experience and understanding of radiotherapy coding and scheduling
- Knowledge of cancer waiting times standards
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION- We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
- Please read the job description carefully and tailor your application to reflect the requirements of the role.
- Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
- Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
- Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
- If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
- It is your responsibility to ensure the timely receipt of appropriate references.
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