Bed Management & Patient Flow Administrator
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
- Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
- Specialist community support for children and adults with learning disabilities and autism, including intensive support.
- Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Job overview
LSCFT Bed Management & Patient Flow Team are looking to recruit a Bed Management and Patient Flow Administrator. This is a new and exciting role and we are not going to shy away from saying this is ideally a job for someone who thrives in a fast paced environment, we are a very busy team who undertake numerous tasks simultaneously often these being time lead requiring an extremely quick response – we know for the right candidate this will make the role even more exciting for you working in a rewarding and busy environment.The service is a 24 hour 7 day service and you will be expected to work shifts over a 7 day period.
The post holder will support delivery of the Bed Management & Patient Flow Service ensuring that calls are dealt with efficiently, in a timely manner and routed appropriately. Working with all inpatient and community services within the adult and older adult mental health services to identify and place patients in to beds appropriately and timely, working to agreed protocols and procedures.The post holder will also liaise with external partners and agencies including local Acute Medical Hospitals.
The post holder will work alongside and support the Band 4 Bed Management & Patient Flow Coordinators and wider team including cross cover for Transport Team and co-ordinate his/her activities with the members of the Team in order that an efficient service is provided utilising a high level of customer service skills at all times.
Main duties of the job- Support the Bed Management & Patient Flow Coordinators and wider team.
- To answer calls, dealing with messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgemental and well-informed response.
- To respond to queries, some of which may be complex in nature. Dealing with routine matters and if necessary forwarding the appropriate member of staff.
- Work collaboratively with the appropriate management teams and other departments to provide accurate bed information.
- Participate in huddles for the bed status update and other relevant information.
- Ensure an accurate bed state is known across the Trust ensuring data is accurately collated and recorded
- Assist with finding beds for patients within LSCFT or neighbouring NHS Trusts and the private sector to identify and allocate beds within the most appropriate environment.
- Liaise with modern matrons, hospital managers and senior nurses to identify problems at an early stage and help to resolve them.
- Maintain confidentiality.
- Clarify and confirm complex and sensitive information to ensure understanding and to ensure timely and effective direction.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing.
We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview. For more information please visit our website via Lancashire & South Cumbria NHS FT
Detailed job description and main responsibilities
Please see attached the job description and person specification for more information about this role.
Interviews to take place 12th & 13th June.
The post holder will embrace the core values of the organisation. These principles will recognise the need to:
- Promote safe practices
- Value the aims of service users
- Work in partnership and offer meaningful choice
- Be optimistic about the possibilities of meaningful change
- Value social inclusion
Person specification
Education
Essential criteria- Customer Care NVQ 3 or equivalent
- Business Administration NVQ 3/ECDL or willingness to work towards
- Medical Terminology
Knowledge
Essential criteria- Experience of working with service users with complex mental health needs.
- Knowledge of a range of secretarial duties.
- Good understanding of Microsoft Office Applications
Experience
Essential criteria- Evidence of working in Administrative Role
- Experience/knowledge of people experiencing mental health problems.
- Experience of working in a Health Service environment.
Use of Artificial Intelligence (AI)
Please be aware, the use of Artificial Intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. Failure to do so, may result in your application being withdrawn.
We want to highlight the importance of integrity and authenticity in your application form, and ask you to use AI tools responsibly to ensure your application form is a true reflection of your skills, knowledge and experiences.
We are looking for you to demonstrate personal experiences of how you meet the essential criteria and as an NHS Employer, we value authenticity and honesty.
Please consider that AI-generated content may lack specificity and fail to address key criteria outlined in the job description providing impersonal and inaccurate information.
Please ensure that you read the person specification attached below as your application will be measured against this document.
Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.
For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).
You are advised to consider applying for LSCft vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.
LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation.
Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you’d like to discuss in relation to your application then please ask.