Customer Service Administrator - Ashford

Job Role – Customer Service Administrator

Salary - £28,553 (£13.69 an hour)

Location – BCA Paddock Wood

Working Hours - 40 hours per week Monday to Friday 08:00-17:00 with an hour lunch

Candidate must be flexible with working hours as well as working 1 in every 4 Saturdays

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

Your key responsibilities will be:

• Vehicle production administration, including data entry and document management.
• Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
• Provide counter service to customers and visitors.
• Support buyers through the swift resolution of queries and complaints.
• Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
• Action requests for information or action from the central Call Centre.

To be successful, you’ll bring some of the following experience with you:

• Excellent customer service skills.
• Excellent attention to detail.
• IT skills Salesforce
• Decision making & problem solving
• Influencing & communicating
• Team Player

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Access to trained mental health first aiders

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDLP