Customer Service Advisor

Salary:

Salary £26,208 per year

Customer Service Advisor - Utilities

Location: Glasgow

Hours: Monday to Friday - 9am to 5:30pm (40 Hours)

Salary: £12.60 per hour

Kura is an accredited living Wage employer

Role Details:

To manage telephone calls from our client’s customer base, with a view to assisting them with their enquiries. These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.

• Requesting payments, setting up direct debits and instalments plans.
• Identify and resolve customer issues and escalate where required.
• Handle and manager customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.
• Managing both inbound and outbound debt recovery efforts.

Benefits:

• Sick Pay
• Maternity Pay
• Employee Assistance Programme
• Cycle to work scheme
• Employee Discount
• Store Discounts

Requirements:

• You will receive several weeks of full paid training on our systems, products, and call handling
• Experience of working in a high-volume customer contact environment
• Experience of working in a target driven environment
• Ability to adapt and learn
• Communication and listening skills
• Computer literacy

Next steps:

Feel ready to jump in? Click Apply Now or contact the team:

• Email us: careers@wearekura.com