Associate Director, GBS Generalist, GBS – Finance Transformation
Job description
Connect to your Industry
Our Global Business Services (GBS) Offerings
Deloitte’s GBS practice provides market-leading advisory services supporting the design, execution, transformation and operation of GBS, Shared Services and Business Process Outsourcing (BPO) organisations. Collaborating with both blue-chip and challenger enterprises, the GBS team has the breadth and depth to deliver tailor-made solutions from conception to completion across all industry verticals and corporate functions.As the GBS model increasingly becomes the digital transformation engine for the wider organisation, the Deloitte GBS team brings the combined functional and technological expertise to support clients in their development of digital strategies and implementation of next generations digital solutions.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact .These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
We are looking for an exceptional Associate Director to join our GBS team. As organisations increasingly focus on GBS and Shared Services to drive efficiency, reduce costs, and enhance performance, the demand for expert advisory services is growing significantly. In this role, you will engage directly with C-suite executives and leaders of leading global organisations, advising them on leveraging GBS as a critical lever for business transformation and future readiness. You will also be instrumental in:
- Leading the end-to-end delivery of GBS strategies and transformation programmes for our clients.
- Advancing our GBS capabilities, particularly in the innovative application of Agentic and Generative AI.
- Identifying and securing new business development opportunities to expand our market presence.
- Proactively shaping the GBS advisory market through thought leadership, innovative solutions, and strategic client engagement.
- Managing and mentoring project teams, and collaborating with Directors and Partners to support the strategic growth and development of our GBS practice
- Strategic Advisory & GBS Transformation:
- Provide strategic guidance to senior client executives and function leaders on establishing and optimising their GBS, Shared Services, and/or BPO functions (including hybrid models), preferably in the context of ERP-led transformations.
- Engage and collaborate with clients to understand their business objectives and develop comprehensive strategies and plans for setting up or transforming their GBS operations. This encompasses visioning and defining GBS scope and objectives, designing target operating models (TOM), including multi-function future process design and organisation, conducting location evaluations, service delivery, and sourcing model options analysis, developing robust value/business cases and creating clear roadmaps for implementation.
- For clients with existing GBS models, lead maturity assessments and diagnostics to identify value and improvement opportunities, shaping their GBS strategy and transformation plans.
- Digital & Technology Enablement:
- Support the identification, assessment, and implementation of digital solutions and tools, including ERP, Robotic Process Automation (RPA), Artificial Intelligence (AI), and other emerging technologies.
- BPO Sourcing & Lifecycle Management:
- Lead and deliver client engagements across all parts of the BPO lifecycle, including, sourcing strategy and solution design, commercial strategy, vendor shortlisting and selection, contract negotiation and pricing, transition planning, implementation, and transformation.
- Project & Engagement Leadership:
- Manage multi-disciplinary project teams (leveraging the breadth of expertise and experience across Deloitte) to deliver high-quality engagements in line with client and contractual requirements.
- Own the end-to-end engagement management, including driving resourcing, budget planning, Work-in-Progress (WIP) management, and client invoicing.
- Champion a culture of innovation within the team, encouraging the adoption of new tools and methodologies to enhance efficiency and effectiveness.
- Client Relationship & Business Development:
- Foster strong client relationships, serving as a trusted advisor and maintaining a deep understanding of their business needs.
- Support business development efforts and growth, including identifying new opportunities, developing compelling proposals, and expanding relationships with existing clients.
- Team Development & Market Eminence:
- Mentor and develop junior team members, providing guidance and support in their professional growth.
- Support market eminence efforts for GBS in the private sector, including staying up to date with industry trends, emerging technologies, and regulatory changes that impact GBS, Shared Services, and BPO sectors.
Connect to your skills and professional experience
You will be a good fit for this role if you have:
- Proven experience in GBS, Shared Services, and/or Business Process Outsourcing (BPO) within the Private Sector, with a track record of delivering successful engagements.
- Deep understanding of industry trends, emerging technologies, and the regulatory landscape impacting GBS, Shared Services, and BPO sectors.
- Excellent client relationship management skills, focused on building long-term partnerships and delivering exceptional client service.
- Proven experience in supporting business development activities, including identifying opportunities, developing compelling proposals, managing pursuit teams, and expanding client relationships within the private sector.
- Demonstrated leadership skills, with the ability to effectively manage and inspire teams to achieve exceptional results.
- Certifications like CIMA, PMP, Six Sigma will be a plus
Connect to your business - Technology and Transformation
Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.
Finance Transformation
Our clients want to achieve maximum value from digital transformation investments in Finance. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships).This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm).
The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation
Our hybrid working policy
You’ll be based in Birmingham, Edinburgh, London, or Manchester with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Connect to your return to work opportunity
Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too.Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills.Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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