Account Director

The Account Director will provide the highest-level strategic point of contact, whilst supporting a team of Operations Managers to produce maximum returns. This will involve field accompaniment to drive the performance of operations and contract support staff, close analysis of the business and production of operating strategies for each contract.

As Account Director you’ll be:

• The main point of contact for senior members of allocated contracts developing and maintaining relationships at senior level.
• Ensuring consistency of high Service Delivery and high KPI scores, across the entire portfolio of all allocated contracts.
• Achieving regional annual operating profits, gross revenues and stock exception targets as set down and agreed with the OD / MD in the annual budget.
• Conducting Annual Reviews of contract, incorporating innovation and customer satisfaction at all levels
• Ensure Operational activities are regularly reported, contingency plans discussed, problems identified and decisions offered.
• Attending quarterly meetings with all senior points of contact, to lead meetings, ensure all necessary stakeholders are present and correct reporting is in place.

As Account Director you’ll have:

• The confidence and ability to communicate with Director and MD level clients.
• The ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
• A flexible management style.
• The ability to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
• Proven experience of managing managers and the ability to coach and mentor managers, who are experiencing difficulties.
• Commercial analysis and resolution proposing capability
• Marketing, analysis, creation and implementation.
• Experience with acquisitions and integration.

• We are employee-owned, making you a beneficiary of our future success
• 33 days holiday
• Company sick pay
• Maternity and Paternity pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please note that security clearance (DBS) is required for this role.

Schedule:

• Monday to Friday

Application question(s):

• What is your salary expectation of this position?
• What is your current salary?
• Do you have any unspent criminal convictions ?
• Do you have experience within the FM or Rail industry?
• Do you drive?

Work authorisation:

• United Kingdom (required)

Reference ID: 5224