Support Services Administrator - Professional Standards
Location: Forth Banks Police Station, Newcastle Upon Tyne
Hours/Contract: 37 hours, 6 month Fixed-Term/Secondment Opportunity
Working for #TeamNP
Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.
As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.
As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.
Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference?This could be the perfect time for you to join us in our Professional Standards Department as a Support Services Administrator.
Our Professional Standards Department ensures all Northumbria Police staff adhere to the Code of Ethics and the Standards of Professional Behaviour. We have a fantastic opportunity to join our team, providing a range of administrative and complaints management support.Our department is crucial in improving public service and promoting ethical behaviour, so we’re looking for a professional, dedicated individual to join our busy team.
Managing complaints in a timely and accurate manner is of the highest importance to our Force. By doing so, we build and maintain community confidence and support members of the public when they raise a concern. In the Support Service Assistant role, you’ll help efficiently record complaints and ensure administrative tasks are carried out with complete confidentiality.
This is a challenging role where you’ll also interact with members of the public who may sometimes be upset or unsure of how to express their dissatisfaction. You’ll need to be resilient and able to show empathy under pressure. This is a unique area of the force where you’ll need a high level of integrity and the ability to balance a heavy, fast-paced workload.If you enjoy being super organized and staying busy with tasks, this could be the perfect role for you.
What you’ll do
Handle and process both paper and electronic mail, ensuring force policies are adhered regarding data protection and confidentiality.Provide friendly telephone support to key stakeholders, the public, and colleagues.
Manage and update national (Centurion) and local databases to support the Department, the Independent Office for Police Conduct, and the Office of the Police Crime Commission.
Track and record complaints processes to ensure timely responses and prepare correspondence.
Sound interesting? For further information, and to support your application, please view the job description.
What you’ll bring
Administration experience in a professional setting.Excellent customer service and communication skills, able to communicate to people on all levels.
Strong problem-solving abilities and decision-making initiative.
Ability to prioritise tasks, facilitating an efficient and effective complaints process.
Team player with experience handling confidential information.
Interested to learn more? For further information about the role please contact Deborah Green by email at Deborah.Green@northumbria.police.uk
Just so you know
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Support Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face-to-face interview due to take place w/c 11th November. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
If your application is successful, we’ll ask you to complete a Management Vetting (MV) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance and medical information.
Terms of appointment
This is a fixed term role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.