Commercial Motor Claims Handler

apartmentAXA UK placeBolton calendar_month 
We have an exciting opportunity to start a rewarding career with AXA Commercial as a Motor Claims Handler. You’ll be based in our newly refurbished Bolton office and will receive world class training to start your career with us.
As part of our Commercial Claims team, you’ll help customers and brokers of AXA Commercial in the UK. You’ll take pride in working as part of an effective team and we’ll provide you with the opportunity to learn about new claims products. You’ll need excellent communication skills and the ability to build great relationships, in order to fully support our customers over the phone.

We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home from our Bolton office.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

Managing your own portfolio of claims, offering relevant and accurate information to every customer based on your professional expertise and training.
Carry out investigation of claims, obtaining quantum information to make appropriate policy and legal liability decisions.
Recommend and action the most appropriate use of the claims management processes, Credit Hire and using current law to provide a cost-effective settlement.
Identify and contribute to improvement in claims processes to ensure optimum efficiency and ability to deliver business results.

Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.

Working Hours and Shift Pattern: You’ll work 35 hours per week, Monday to Friday from 9am until 5pm.
Induction and Training:
Life at AXA Commercial is all about giving businesses the confidence to thrive. And we know the best way to do that is by investing in our own people, because whether it be our journey to digital transformation or our unwavering commitment to continuous employee development, creating enviable expertise and empowering our colleagues equips them to better protect our customers.

You’ll benefit from role specific training for the first 12 weeks, which will be fully office based and you’ll receive ongoing support throughout your career.

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