Volunteer Clinic Support

Job overview

To enhance the service and service user experience within the clinic sessions offered by our Mental Health Services. To support patients & staff at our Clozapine Clinic

Main duties of the job

What the role involves:

• Meet and greet service users, carers and visitors.
• To orientate service users, carers, visitors to appropriate parts of the clinic.
• Engage and support people to complete outcome, experience and satisfaction questionnaires/surveys
• To assist with organisation of the waiting area e.g. tidying reading material, replenishing leaflets, discard out of date information.
• Assist in the preparation and clearance of group rooms for information/education sessions.
• To support services users and carers whilst waiting for appointments.
• To support staff with reception duties, photocopying, filing hospital letters and general administrative tasks.
• Offer support with tasks relating to specific clinics

The knowledge, skills and attributes required for the role:

• Good communication skills
• Knowledge/lived experience of schizophrenia or similar mental health condition
• Customer Care Skills
• Punctuality and reliability

• Our thanks and appreciation
• New skills and knowledge
• Satisfaction from helping others

Please note: To meet our Trust’s safeguarding obligations applicants for this volunteer role, applicants must be aged 18 or over.

We offer opportunities in other services for people aged 16 and 17, please contact the volunteer service to discuss these roles.

Working for our organisation

Pennine Care NHS Foundation Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we are a great place to work.

We want our volunteers to reflect the diversity of the people we support, and we encourage and welcome applications from people across all our communities.

Volunteer Recruitment

Applying to become a volunteer may seem a little daunting for some people however, the volunteer service is here to guide and support you through the process.

Please be aware that due to the robust process, recruitment can sometimes take a few weeks.

Throughout the process you will have informal meetings with us and the service where you will be volunteering. In addition to this we will require you to:

• Complete an identity (ID) check
• Complete a Disclosure and Barring Service* (DBS) check,
• Complete an Occupational health assessment
• Give details for two references
• Complete relevant training.
• Disclosure and Barring Service (DBS) check

DBS checks for volunteers are free and the level of check is dependent on the role you are undertaking.

We encourage applicants to join the DBS Update Service which is also free for volunteers. You can find information on the DBS Update Service here: www.gov.uk/dbs-update-service

We look forward to you joining us and making a difference.

For further details / informal visits contact:

Name

Additional contact information

If you have any questions, please contact the volunteer service by emailing [email protected] or ringing 0161 716 3365

Person specification

Essential criteria

• Good communication skills
• Experience in Mental Health Services

Essential criteria

• Knowledge/lived experience of schizophrenia or similar mental health condition